tags.new

WEB CONTENT SPECIALIST (IT CUSTOMER SUPPORT SERVICES)

Quantico, Virginia, United States

WEB CONTENT SPECIALIST (IT CUSTOMER SUPPORT SERVICES)

Description

G2IT is seeking a Web Content Specialist to administer the enterprise collaboration platform and maintain public-facing web content for a Department of War agency supported by an enterprise IT Customer Support Services program serving more than 13,000 users. The administrator performs day-to-day administration of Microsoft 365, SharePoint Online, Teams, and related collaboration tools (e.g., Zoom.gov, Adobe Connect) in compliance with DISA and DoD guidelines, proactively monitors platform health, publishes and maintains content on the Government's web content management system, and provides Tier II/III support for complex platform issues. The role is the steward of a secure, reliable, well-governed collaboration environment and a key contributor to Tier 0 knowledge and user enablement. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED.

JOB DUTIES:

  • Perform administration and maintenance of the enterprise collaboration environment (Microsoft 365 tenant, SharePoint Online, Teams, Exchange Online as applicable, OneDrive), including site provisioning, permissions, retention and governance settings, and configuration in compliance with DISA and DoD guidelines.
  • Proactively monitor the health and performance of collaboration services using service health dashboards and monitoring tools, implement preventive maintenance, identify and resolve potential issues before they impact users, and ensure platform availability metrics are fed to the Customer Support Metrics Dashboard.
  • Publish, update, and maintain content on the Government's public-facing web content management system (e.g., AFPIMS) and internal SharePoint sites, ensuring accuracy, Section 508 accessibility, responsive design, and adherence to Government content and coding standards.
  • Provide Tier II and Tier III support for complex collaboration platform issues (SharePoint, Teams, OneDrive, Zoom.gov, Adobe Connect), coordinate with Microsoft and other vendors for escalated technical issues, and follow the Customer-Confirmed Ticket Closure process.
  • Administer Zoom.gov, Adobe Connect, and other approved collaboration tools, including account lifecycle, meeting/webinar configuration, security settings, and integration with Microsoft 365.
  • Develop and maintain Tier 0 knowledge articles, how-to guides, and training materials on collaboration platform capabilities, and deliver end-user training and guidance when requested.
  • Support platform changes, feature rollouts, and Microsoft 365 roadmap updates through formal Change Management, including impact assessment, testing, communications, and rollback planning, and support RMF evidence collection for the collaboration environment.
  • Maintain platform documentation, governance standards, and site inventories, and provide analysis and recommendations for platform improvements to the CX Roadmap and Monthly Customer Support Activity Report.

Qualifications

REQUIREMENTS:

  • Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).
  • Must be a U.S. Citizen.
  • Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start.
  • Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties.
  • Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
  • Minimum of 3 years of experience administering Microsoft 365 / SharePoint Online and related collaboration tools in an enterprise environment.
  • Strong knowledge of SharePoint Online site architecture, permissions, and governance; Microsoft Teams administration; and Microsoft 365 admin center and PowerShell for Microsoft 365.
  • Experience maintaining web content in a content management system with HTML/CSS and ensuring Section 508 / WCAG compliance.
  • Experience providing Tier II/III support and coordinating vendor escalations for collaboration platforms.
  • Experience executing changes through formal Change Management and documenting configurations and procedures.
  • Strong customer service, documentation, and communication skills.

DESIRED SKILLS:

  • Microsoft 365 Certified: Administrator Expert, Teams Administrator Associate, or Collaboration Communications Systems Engineer Associate; CompTIA Security+ CE.
  • Experience with Microsoft 365 GCC High, Purview compliance/retention, and DISA STIGs for Microsoft 365 and SharePoint.
  • Experience with AFPIMS or other DoD public-facing web platforms and DoD web policy (DoDI 8550.01).
  • Experience administering Zoom for Government and Adobe Connect.
  • Experience supporting Department of War (DoW), DoD, or other compliance-driven Federal IT environments.
  • Familiarity with Power Platform, Power BI, and ServiceNow knowledge management.

The annual salary for this position ranges from $70,000 to $80,000, depending on experience and qualifications.

Create a Job Alert

Interested in building your career at G2IT? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in G2IT’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...