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Desktop Support Level I - London

London

Who We Are:

At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across three complementary operating businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our offerings include, amongst others, trading, lending, strategic advisory services, institutional-grade investment solutions across passive, active and venture strategies, proprietary bitcoin mining and hosting services, network validator services, and the development of enterprise custodial technology. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web3. The Company is headquartered in New York City, with global offices across North America, Europe and Asia.

Additional information about the Company's businesses and products is available on www.galaxy.com.

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

  • Seek Excellence.
  • Be Selective To Be Effective.
  • Be Highly Aligned, Loosely Coupled.
  • Disagree Transparently.
  • Encourage Independent Decision-Making.
  • Build Dream Teams.

Who You Are:

We are seeking a Level I Desktop Support person to support the firm and its users Globally. The role will involve direct as well as remote end user support. In this position you will gain firsthand experience involving technology and security implementations that go beyond a typical financial services organization of this size and be part of a nascent industry with enormous growth possibilities. The position requires daily on-site presence at Galaxy’s offices in London.

What You’ll Do:

  • Collaborate closely with the IT Helpdesk team to ensure users receive comprehensive support for their IT needs
  • Provide first-level support and troubleshooting for software applications, operating systems, hardware devices, and network connectivity issues
  • Familiarity with helpdesk ticketing systems and remote support tools
  • Document all support interactions and solutions in the helpdesk ticketing system, ensuring accurate and thorough record-keeping
  • Update and maintain an inventory of devices
  • Deploy Image builds on Windows/Mac Devices

What We’re Looking For:

  • Bachelor’s degree in Information Technology or equivalent work experience
  • At least one technical certificate such as A+, Network+, Microsoft MTA, Cisco, etc, is a plus
  • Strong troubleshooting skills for all IT related issues
  • Experience with Windows, MacOS and iOS related items

Bonus Points: 

  • Experience identifying recurring issues and recommend solutions for process improvement
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users
  • Commitment to providing exceptional customer service and maintaining a positive attitude in all interactions
  • Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines.

What We Offer:

  • Competitive base salary and bonus
  • Company-paid health and protective benefits for employees and their eligible dependents
  • Free virtual coaching and counseling sessions
  • Opportunities to learn about the Crypto industry
  • Smart, entrepreneurial, and fun colleagues
  • Employee Resource Groups

*Benefits may vary depending on location.

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com. 

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