Solution Engineer | GK8 by Galaxy

Who We Are:
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality.
 
Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.
 
We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.
 
Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
 
To learn more about our businesses and products, visit www.galaxy.com.

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

About GK8:

GK8, a Galaxy (TSX: GLXY) company, provides the most reliable and comprehensive self-custody technology for digital assets, enabling regulated self-custody, digital asset management, and token issuance. With its patented Impenetrable Vault and uMPC technology, GK8 empowers traditional financial institutions and crypto-native companies worldwide with the tools they need to navigate the digital asset economy with confidence. In a market where trust is an institution’s most valuable asset, GK8 protects the institution’s reputation by setting the highest standard for digital asset custody, paving the way for the mass adoption of digital assets. Additional information about the company's businesses and products is available on www.gk8.io.

Who You Are:

GK8 is seeking a talented Solution Engineer to join our global team, supporting our activities across the Americas, including Latin America (LATAM). In this role, you will be responsible for leading pre-sales processes with prospective clients, providing technical support to existing customers, and tailoring solutions to meet customer needs post-sale.

What You'll Do:

• Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process
• Develop customized solutions tailored to the business and technical needs of clients
• Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities
• Provide ongoing technical support to existing customers, including troubleshooting and training on proper product use
• Manage implementation processes and conduct customer training sessions post-sale to ensure satisfaction and successful product adoption
• Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement
• Deliver technical support to customers across the LATAM region and the United States
• Adapt work strategies and technological solutions to the specific needs of different markets in the region

What We're Looking For:

• At least 3 years of experience as a Pre-Sales Engineer or Solution Engineer in the financial, cybersecurity, or blockchain technology sectors
• Strong technical skills with the ability to deeply understand complex technological products
• Experience working with clients in international markets, with a preference for the LATAM and the Americas.
• Experience working with global teams in a dynamic environment
• Familiarity with blockchain technology is an advantage

What We Offer:

• Competitive base salary and discretionary bonus
• Competitive paid time off
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching sessions through Headspace
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.