Relationship Manager

Who We Are:
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality.
 
Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.
 
We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.
 
Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
 
To learn more about our businesses and products, visit www.galaxy.com.

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Who You Are:

GalaxyOne is seeking a Relationship Manager (RM) to join the Client Success team. This individual will serve as a trusted advisor to high-net-worth (HNW) individuals and corporate clients, delivering white-glove onboarding and ongoing relationship management across GalaxyOne’s product suite. 

This role blends service and sales — ensuring clients receive exceptional support while identifying opportunities to deepen engagement and drive growth. You’ll guide clients through onboarding, activation, and account expansion with a proactive, consultative
approach that builds trust and long-term value. 

We’re looking for someone who thrives in client-facing conversations, takes ownership, and communicates with empathy and precision. You understand that great service means anticipating needs, solving problems quickly, and creating a seamless experience at every touchpoint.

Experience in financial services or digital assets is a plus, but more importantly, you bring curiosity, professionalism, and a drive to deliver exceptional outcomes for our clients.

What You’ll Do:

• Serve as a trusted advisor to high-net-worth and corporate clients, delivering white-glove onboarding and ongoing relationship management.
• Proactively manage a book of clients across GalaxyOne’s product suite (cash, brokerage, crypto, and premium yield), ensuring seamless setup, activation, and engagement.
• Identify cross-product opportunities and partner with internal teams to drive adoption and growth.
• Maintain high service standards through timely, accurate, and thoughtful client communication.
• Anticipate client needs and leverage data-driven insights to enhance satisfaction and retention.
• Collaborate with internal stakeholders across Operations, Product, and Compliance to resolve complex issues and optimize the client experience.
• Represent the GalaxyOne brand with professionalism, empathy, and accountability in every interaction.
• Stay current on GalaxyOne products, market developments, and industry trends to provide credible, consultative guidance.
• Work with CRM & Support tools to manage client interactions, track issues, and communicate with the team.

What We’re Looking For:

• 7+ years of experience in relationship management, private wealth, institutional client service, or a related financial services role.
• Proven track record of managing and growing high-value client relationships.
• Familiarity with regulated banking, investment, and crypto products.
• Exceptional communication and interpersonal skills, with confidence in high-touch, client-facing settings.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• A proactive, solutions-oriented mindset with genuine passion for helping clients succeed.
• Team-oriented and collaborative, with a high sense of ownership and accountability.
• Experience with CRM and Support tools such as Zendesk, JIRA, and Slack is required.

Bonus Points:

• FINRA Series 7 and 63 (or equivalent)
• Prior startup experience
• Remote work experience

What We Offer (US):

• Competitive base salary and discretionary bonus
• Flexible Time Off (i.e. unlimited paid vacation days)
• Company paid Holidays (11)
• Company paid sick leave
• Company-paid health and protective benefits for employees, partners, and other dependents
• 3% 401(k) company contribution
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

Apply now and join us on our mission to engineer a new economic paradigm

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.