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Customer Support Specialist - New York City

New York, New York, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

Who You Are

You've mastered the art of hospitality, ensuring great experiences for every guest, but now you're searching for a role with more predictable hours and the chance to build a lasting career.

We are looking for creative problem solvers who can provide high touch service in challenging and ambiguous situations. Confident, smart, high sense of urgency and hardworking, who want to make a difference in people’s lives. It's okay if you're looking for part-time work or full time. We're less concerned about the hours than we are about finding the right people. If you're good ... we want to try to be flexible. We are interested in folks from a variety of backgrounds and industries. We encourage you to apply even if you don't meet ALL the requirements - we want the best no matter what.

We’re looking for:

  • Someone who truly enjoys helping people - you never approach a problem as “one size fits all” but creatively resolve issues based on each person’s unique needs
  • Are excited to help people day in and out as you navigate a complex system with urgency and finesse.
  • Have high horse-power and are energized by providing high volume and high quality support in an fast-paced environment
  • Have strong written and verbal communication skill with the highest attention to detail
  • Are willing to spend some of your time in an office with like-minded individuals
  • Do not have a healthcare background (or are willing to forget everything you have learned)
  • This is a role based out of our NYC HQ and will require in-person work.

EVERY APPLICATION IS THOROUGHLY REVIEWED BY A REAL PERSON. Please tell us a bit more about you by answering three application questions.

Compensation $22 per hour 

Benefits

  • Medical / Dental / Vision insurance
  • Flexible Spending Account
  • Health Savings Account
  • Company paid STD/LTD, AD&D, and life insurance
  • Up to 12 weeks of paid parental leave
  • 401K with employer match
  • Paid time off

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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