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Customer Support Specialist - Seattle

Seattle, Washington, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

Transform your Customer Service career and make a difference with us

Join Galileo and be part of a team that values relationships and the opportunity to revolutionize healthcare.

About the Role

Galileo is seeking Customer Support Specialists to join our Virtual Support Team and revolutionize healthcare delivery. We believe that the most meaningful healthcare experiences go beyond the visit, consultation, and lab test—it's about how we make people feel and support them on their health journey.

If you are passionate about helping others and creating unique, memorable experiences that exceed patient expectations, you belong at Galileo.

Why Join Galileo?

  • Opportunity to Redefine Care: Be part of our team that is setting new standards in healthcare by focusing on meaningful, relationship-based interactions.
  • Flexible Environment: Less emphasis on strict metrics, allowing you to shine in a setting where your ability to connect with people is prioritized.
  • Supportive Culture: Work alongside colleagues who share your dedication to excellent customer service, creating a collaborative and inspiring atmosphere.

Here’s What You’ll Do:

  • Build Strong Relationships: Understand and connect with individuals, offering personalized support and creating meaningful experiences.
  • Facilitate Connections: Connect patients with Galileo services and teams, handling administrative duties as needed, such as processing insurance authorizations and collecting medical records.
  • Influence and Improve: Contribute to process improvements and help redefine exceptional customer service in the healthcare industry.

We’d love to hear from you if:

  • You Enjoy Helping Others: With a genuine interest in making a positive difference in patients’ lives, you find satisfaction in assisting them navigate their health journeys.
  • You’re Energetic and Flexible: You thrive in a less structured environment, handling high-volume support with a customer-centric focus rather than strict KPIs.
  • You’re a Strong Communicator: Your excellent communication skills ensure effective and high-quality interactions with both patients and team members.

Location:

  • Work from our prime downtown Seattle office in Westlake Center (5th and Olive), where retail, dining, and excellent transit connections meet.

Compensation and Benefits

Competitive Pay: $22 - 28 per hour

Comprehensive Benefits: Including medical, dental, and vision insurance; retirement plans; and generous paid time off.

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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