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Customer Support Specialist - Seattle

Seattle, Washington, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

Transform Your Customer Service Career with Us

Are you an experienced Customer Service Representative yearning for a role that values relationships over metrics? Do you want to make a genuine impact and redefine what exceptional customer service looks like? If so, we invite you to join our dynamic team.

Who We Are

We're a forward-thinking company committed to making a real difference in people's lives. We believe that outstanding customer service stems from genuine connections, not just numbers on a spreadsheet. We're on a mission to provide a relationship-first approach, and we're searching for passionate individuals who share this vision.

What You'll Do

  • Build Genuine Relationships: Engage with customers on a personal level, understanding their unique needs and providing tailored solutions.
  • Redefine Customer Service: Contribute to a less structured environment where your ideas shape the future of customer support.
  • Provide Creative Solutions: Navigate complex systems with finesse, offering high-touch service in challenging situations without the constraints of rigid KPIs.
  • Collaborate with Like-minded Professionals: Spend time in our NYC office working alongside a team that values your input and shares your passion for exceptional service.

Who You Are

  • Experienced CSR: You bring 3-5 years of customer service experience, preferably from boutique shops, startups, or as a dedicated professional from larger companies.
  • People-Centric: You truly enjoy helping others, approaching each problem uniquely rather than applying a one-size-fits-all solution.
  • Innovative Problem Solver: You're excited to navigate complex systems and provide high-quality support with urgency and creativity.
  • Excellent Communicator: You have strong written and verbal communication skills with meticulous attention to detail.
  • Passionate and Flexible: You're eager to redefine customer service, and you're open to both full-time and part-time opportunities.

Why Join Us

  • Focus on Relationships: Break free from a metrics-driven environment and focus on what truly matters—helping people.
  • Flexible Work Options: We value finding the right people over strict schedules. If you're great at what you do, we're willing to be flexible.
  • Opportunity for Impact: Play a key role in redefining customer service and making a meaningful difference in people's lives.
  • Diverse and Inclusive Culture: We welcome individuals from various backgrounds and industries. Even if you don't meet all the requirements, we encourage you to apply.

Location:

  • Work from our prime downtown Seattle office in Westlake Center (5th and Olive), where retail, dining, and excellent transit connections meet.

Compensation:

  • $22-$28 per hour, based on experience and market factors.

Benefits:

  • Health Coverage: Medical, Dental, and Vision insurance.
  • Financial Wellness: Flexible Spending Account, Health Savings Account, and 401K with employer match.
  • Security: Company-paid Short-Term Disability, Long-Term Disability, AD&D, and Life Insurance.
  • Family Support: Up to 12 weeks of paid parental leave.
  • Paid Time Off: Generous PTO to support your work-life balance.

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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