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Virtual Support

Remote, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About the Role

Galileo is seeking Hospitalitarians to join our Virtual Support Team as we bring healthcare to those who need it most! We believe that the visit, the consultation, the lab test is only the surface and that the really exciting work is how we make people feel. How we take care of them, how we help them along their health journey. If you are hyper focused on changing people’s lives, of clearing the way as they take control of their wellbeing, of creating special and unique experiences that defy people’s expectations of what caring for themselves can be and what it can feel like - then you belong at Galileo.

Galileo is seeking Hospitalitarians to join our Virtual Support Team as we bring healthcare to those who need it most! We believe that the visit, the consultation, the lab test is only the surface and that the inspiring work is how we make people feel, how we care for them, and how we help them along their health journey. If you are hyper-focused on changing people’s lives, clearing the way as they take control of their well-being, and creating memorable and unique experiences that defy people’s expectations of what caring for themselves can be and what it can feel like - then you belong at Galileo.

Here’s What You’ll Do:

  • Seek to understand the person you are assisting and their unique circumstances. Using this insight, you’ll provide unreasonable hospitality and service.
  • Connect folks with the various Galileo services and teams, including clinical and administrative functions. As needed, this can include completing administrative tasks such as processing insurance authorizations, collecting medical records and more.
  • Build strong connections that mean you notice even the small details and continually brainstorm solutions to improve our processes and each person’s experience.

About You

We'd love to hear from you if this sounds like you:

  • Have a distraction-free home work environment, allowing for focused work supporting patients reaching out for assistance.
    • The ability to connect company-issued equipment to your home network via ethernet cable.
    • Have a consistent, reliable connection to support work functions (25 mbp/s down, <10 ms latency)
  • Someone who truly enjoys helping people - you never approach a problem as “one size fits all,” but creatively resolve issues based on each person’s unique needs
  • Are excited to help people day in and out as you navigate a complex system
  • Are energized by providing high volume and high-quality support in a fast-paced environment
  • Have strong written and verbal communication skills with the highest attention to detail
  • Do not have a healthcare background (or are willing to forget everything you have learned)

Compensation Range: $20-22 per hour based on experience, location, and market dynamics

Benefits:

  • Medical / Dental / Vision insurance
  • Flexible Spending Account
  • Health Savings Account 
  • Company paid STD/LTD, AD&D, and life insurance
  • Up to 12 weeks of paid parental leave
  • 401K with employer match
  • Paid time off

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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