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Manager, Patient Support - Seattle

Seattle, Washington, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About the Role:

Galileo is searching for a manager to develop and support our Patient Support team as we scale. You’ll empower this vital team to provide seamless patient care 24/7, partner with stakeholders to build-out efficient processes, and help enhance the foundation of our innovative care model that continues to serve patients left behind by the traditional healthcare system.

Here’s what you’ll do:

  • Lead a team of Patient Support Navigators, providing consistent coaching, development and by driving accountability against performance goals.
  • Work collaboratively across teams to balance the needs of patients, clinicians, and other internal stakeholders, as the organization scales for growth.
  • Help manage ownership for one of our contact channels (phones, chats, back-office), ensuring recurring logistical tasks and work is assigned/handled.
  • Proactively identify process and systems improvements that will help us continue to improve the overall patient experience.
  • Have availability to work with teams in all timezones, predominantly EST, as well as supporting over the weekend through rotation.

About You:

We would love to hear from you if you have the following or equivalent experience:

  • 1-3 years as a people leader, leading teams of individual contributors.
  • You have a passion for coaching and developing people: offering consistent support and guidance to get them to perform their best, as well as ensuring accountability.
  • You're a champion of collaboration and inclusivity and foster a culture and strong shared values. You use these skills to help drive consistent engagement across the teams.
  • You’re OK working in person with our team and other Galileo stakeholders in our Seattle office up to five days a week.

Compensation Range:

70k  - 110k

Benefits:

  • Medical / Dental / Vision insurance
  • Flexible Spending Account
  • Health Savings Account + match
  • Company paid STD/LTD, AD&D, and Life insurance
  • Paid Family Leave
  • Paid Time Off
  • 401K + match

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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