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Health Advocate - Syracuse, NY

Syracuse, New York, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

ABOUT THE ROLE

Reporting to the Local Ops Leader, the Health Advocate is the center of the care team, owning patient relationships and quarter backing a collaborative care plan that drives meaningful impact in our patients’ lives. We’re looking for teammates who are innate people-people, love helping others, and have a knack for tenacious problem solving.

Here’s what you’ll do

  • Build rapport and trust with patients to truly understand and appreciate their needs. This includes motivational interviewing, therapeutic engagement, health coaching and other patient-centered strategies to improve health outcomes
  • Work collaboratively with other care team experts like physicians, nurse practitioners, behavioral health providers and social workers to find creative solutions to help patients meet health goals and overcome social barriers
  • Become the ultimate go-to for our patients, building and strengthening relationships with patients, families, and the broader community
  • Provide and support patient care across several modalities including video, phone, and in-person interactions. Galileo has robust Covid precautions in place including screening, PPE, and regular testing but this role does involve time in-person directly in the community and homes.
  • Operate as Galileo’s eyes, ears, and hands in the field- providing clinical support (examples include taking vitals, performing phlebotomy, vaccine administration, facilitating video visits with other providers, basic wound care, working with point of care diagnostics and administering medications within your scope of practice, etc.)

ABOUT YOU

You are a creative problem solver and a compassionate provider of support. Your service mindset and deep desire to create meaningful, positive impact, drive you to build trusting relationships. Leveraging your intrapersonal relationship skills, you are most fulfilled when you are improving the lives of patients and bettering your community.

The Health Advocate is an in-person role supporting our patients in Syracuse, NY and the surrounding counties.

We would love to hear from you if you have the following or equivalent experience

  • 1-2 years of experience as LPN, CMA,Paramedic OR 1-2 years of experience with community/public health with interest in building skills like vitals, phlebotomy, and injections
  • Strong people skills and the ability to connect with anyone, especially individuals who have been historically marginalized and have complex needs
  • Creative problem-solving skills that can be leveraged to empower others and impeccable organizational skills that foster reliability and trustworthiness for colleagues and patients alike
  • Strong communication skills, especially the ability to translate complex ideas into simple language
  • Meaningful ties to Syracuse's diverse communities and an eagerness to effect positive change within it
  • A "hospitality mindset" and track record of creating memorable experiences for others, embodying a true joy in serving others
  • Ability or willingness to learn motivational interviewing or health coaching
  • Reliable access to personal transportation. Galileo does reimburse mileage for use of personal vehicles for the purpose of home-based care.
  • For the safety of our patients and staff, employees in this role must be fully vaccinated with all necessary vaccinations. This includes a booster for a completed COVID-19 vaccination.

Compensation Range: $24-30/hour based on prior experience and market dynamics.

Physical Requirements: Employee must be able to meet the following requirements with or without a reasonable accommodation: This position requires the ability to stand, sit, and walk for extended periods of time. Ability to lift and carry objects weighing up to 20 pounds. The job involves frequent bending, reaching, and kneeling to perform various tasks.

Travel Requirements: As part of this role, you will be required to spend ~80% of your time "in the field" and at your market's HQ. This is primarily for field-based patient care and support, usually concentrated in specific zones but can include travel across the market. Time at HQ is largely for team collaboration, learning and alignment.

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How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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