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Behavioral Health Advocate | Syracuse, NY

Syracuse, New York, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

Be the Link Between Behavioral Health and Whole-Person Care

At Galileo, we recognize that behavioral health is a crucial component of overall well-being. As a Behavioral Health Advocate, you will serve as a critical resource for our patients, helping them access essential support services and navigate complex systems of care. You will work collaboratively with our interdisciplinary team to facilitate person-centered care. 

If you thrive on meeting patients where they are—in their homes, shelters, or community settings—and are committed to making a tangible impact in their lives, this role is for you.

How You’ll Make an Impact

As a vital member of our interdisciplinary care team, you will:

  • Engage and Support Patients – Travel to patients’ homes, shelters, hospitals, and other community settings to build meaningful, trust-based relationships.
  • Conduct Community-Based Outreach – Locate and engage high-acuity patients, ensuring they receive the care and resources they need.
  • Coordinate Comprehensive Care – Assist with care transitions, including discharge planning from acute and alternative care settings, to ensure continuity of care.
  • Connect Patients to Critical Resources – Act as a bridge between patients and essential community services, including housing support, legal aid, and behavioral health providers.
  • Assess Needs and Facilitate Referrals – Identify patients’ behavioral and physical health needs, making appropriate referrals for services and interventions.
  • Document and Optimize Care Plans – Maintain thorough, compliant records that support high-quality, coordinated care.

Who You Are

You are a passionate and resourceful advocate who believes in whole-person care and health equity. You are energized by direct patient interaction, adept at problem-solving, and driven by the opportunity to improve the system for those who need it most.

We’d love to hear from you if you have:

  • A Bachelor’s degree in a related field with 2+ years of experience in care coordination/case management for individuals with chronic SMI/SUDs, OR a Master’s degree in a related field with at least 1 year of experience.
  • Experience working within multidisciplinary care teams and collaborating across providers, social workers, and community partners.
  • A deep understanding of social benefits programs, behavioral health resources, and community-based services.
  • Strong communication skills and the ability to build trust with diverse patient populations.
  • A proactive, adaptable, and solution-oriented mindset.

Where You’ll Work: A Role Rooted in the Community

We believe the best care happens where patients feel most comfortable.

  • 60% Field-Based Care – Engage with patients in their homes, shelters, or other community spaces.
  • 40% Remote Work – Conduct documentation, care coordination, and virtual collaboration with the care team.
  • Reliable personal transportation is required (mileage reimbursement provided). Some travel will also occur using our mobile health unit.

Why Join Galileo? A Career with Impact and Growth

At Galileo, we are reimagining healthcare to make it more patient-centered, effective, and equitable. By joining our team, you will:

  • Make a meaningful difference in the lives of underserved individuals.
  • Work in an innovative, integrated care model that values both behavioral and physical health.
  • Be part of a mission-driven team dedicated to advancing health equity.

Compensation & Benefits That Support You

  • Compensation: $28-$32/hour based on experience
  • Comprehensive Health Benefits – Medical, Dental, Vision
  • 401(k) with Employer Match
  • Paid Time Off & Family Leave
  • Company-Paid Life Insurance & Disability Coverage
  • Flexible Spending Account (FSA) & Health Savings Account (HSA with employer contribution)
  • Mileage Reimbursement for Travel

Ready to Make an Impact?

If you’re looking for a career where your advocacy, coordination skills, and passion for behavioral health make a lasting difference, we’d love to meet you. Come join a team that’s transforming the future of healthcare—one patient at a time.

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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