Senior Product Manager - Card Transaction Processing

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Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

We are seeking a mid-level Product Manager with expertise in Card Transaction Processing to join our team. The ideal candidate will have a solid understanding of card payment flows (authorization, clearing, and settlement), with good understanding of the disputes process and related tools (e.g., chargebacks, resolution platforms). You will work across departments to enhance our transaction processing capabilities, focusing on delivering seamless, secure, and compliant payment experiences.

Key Responsibilities:

• Product Strategy & Roadmap: Own the product life cycle for card transaction processing features, from ideation to execution, ensuring alignment with business goals and market demands.
• Card Transaction Expertise: Collaborate with engineering to build and optimize processes around card authorizations, clearings, settlements, and refunds. Ensure high availability and performance of transaction processing.
• Cross-functional collaboration: Work closely with engineering, compliance, legal, customer support, and external stakeholders (banks, processors) to implement product enhancements and ensure smooth project execution.
• Customer Feedback & Market Trends: Gather and analyze feedback from customers, business stakeholders, and industry trends to identify opportunities for innovation in the card transaction processing space.
• Regulatory Compliance: Ensure all card processing solutions are PCI-DSS compliant and adhere to network-specific regulations. Collaborate with dispute product managers and dispute operations to ensure compliance to regulations such as Reg E and Reg Z. Deeply understand card network rules (Visa, Mastercard, etc.), relevant tools, and platforms (e.g., Ethoca, Verifi) to minimize operational friction and loss.
• Product Performance & Data Analysis: Track product KPIs, transaction performance, and customer usage to drive continuous improvement and innovation in transaction processing.

Qualifications:

• 3+ years of experience as a Product Manager or relevant role, with specific experience in card transaction processing or payments.
• Strong understanding of the disputes and chargeback process, including knowledge of tools such as Ethoca, Verifi, and network-specific dispute management platforms.
• Experience with card networks (Visa, Mastercard, etc.) and a solid grasp of the payment ecosystem.
• Familiarity with authorization, clearing, settlement, and other card transaction lifecycle processes.
• Experience with compliance (PCI-DSS, card network rules) in the payments industry.
• Ability to work effectively with cross-functional teams, including engineering, operations, legal, and external partners.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills.

Preferred Skills:

• Experience in fintech or the payments industry.
• Prior experience working with dispute resolution platforms (e.g., Verifi, Ethoca) and other card transaction processing tools.
• Familiarity with API-driven payment processing systems.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.