Telephony Engineer

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

As a Telephony Engineer, you will assist in building out a best-in-class communications platform, Genesys. 

What you’ll do: 

• Administration of Genesys platform 
• Learn IVR process flows and architecture and implement new/ modified flows 
• Resolve service requests 
• Liaise with our Technical Account Manager and Genesys Support when issues arise 
• Handle all technical support questions related to Genesys 
• Drive root cause analysis and path to permanent resolution for major issues 
• Generate reporting dashboards, including trend analysis 
• Share insights on fixes and enhancements needed to prevent recurring issues

What you’ll need: 

• Bachelor's degree in Computer Science or 3+ years of relevant experience
• 2+ years of system administration experience 
• Advanced understanding of IVR technology and related telecommunications devices, networks, software, and systems. 
• Past engineering experience is preferred 
• Strong attention to detail 
• Ability to work responsibly without direct supervision, with a proven ability to prioritize and multitask in a fast-paced environment 
• Available to be on-call in a rotating schedule

Nice to have: 

• Experience with Javascript and other coding languages is preferable
• An understanding of Galileo Operations, Products, and Services 
• Hunger to always take on more, new challenges 

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.