Fraud Detection Specialist

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:
We are looking for a highly skilled and proactive Senior Fraud Prevention and Detection Specialist to join our Galileo Fraud Operations team. This role involves conducting thorough reviews of incoming and outgoing ACH transactions, sanctions screening, and transactional activity across checking and savings accounts. The successful candidate will also collaborate with management to shape and implement strategic goals, while actively contributing to achieving the team’s business objectives.

What you’ll do:
● Conducts thorough reviews and inquiries on identified and suspicious accounts within the specified systems
● Conducts reviews of incoming ACH credits and ensures the funds are not fraudulent or suspicious in nature
● Performs Know Your Customer (KYC) reviews, which involve verifying identification and address documents, as well as assessing whether the individual opening the account is the true person
● Screens all accounts against the OFAC sanctions screening list and actioning based on investigation findings
● Analyze and review potentially fraudulent activity to ensure minimal loss to the organization
● Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud
● Assist in the development, maintenance, and implementation of bank regulatory policies/procedures to detect and prevent fraudulent activity
● Review cardholder accounts for potential fraudulent activity
● Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
● Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
● Conduct Know Your Customer (KYC) reviews and identify any fraudulent documents
● Provide escalation and updates to the supervisor regarding alerts worked
● Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
● Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
● Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls

What you’ll need:
● 4 or more years experience in banking, financial services, and/or other related industries preferred
● Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules preferred
● Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
● Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
● Ability to use Microsoft Office and Google products.
● Excellent written and verbal communication skills
● Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
● Detail-oriented and process-oriented approach
● Accepts responsibility, ownership, and accountability for work results
● Finds a high-volume, dynamic, and team-focused environment engaging
● Ability to organize and prioritize workload
● High school diploma or equivalent required
● Must have the availability to work 10-7:00PM Monday-Friday

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.