Fraud Supervisor

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

We are looking a driven and self-motivated Associate Manager to support our Fraud Detection Unit (FDU) and Fraud Servicing Unit (FSU) teams. This role plays a key part in ensuring the effectiveness and compliance of our fraud operations. The Associate Manager will be responsible for training and mentoring a team of fraud agents tasked with conducting independent reviews and in-depth analysis of potentially suspicious activity. The goal is to ensure alignment with regulatory requirements and adherence to Galileo’s internal policies and procedures. This role reports directly to the Fraud Manager of the Fraud Detection Unit and Fraud Servicing Unit and plays an integral role in driving operational excellence, regulatory
compliance, and team development.

What you’ll do:
● Supervise and support a team of fraud analysts responsible for reviewing and analyzing suspicious activity across multiple case types (e.g., ACH, card, account takeover, identity theft)
● Conduct regular coaching, feedback sessions, and performance reviews to ensure agent development and fraud detection accuracy
● Oversee and ensure adherence to service level agreements (SLAs), ensuring cases are worked in a timely and effective manner
● Assist with staffing, queue monitoring, and work prioritization to meet operational goals
● Deliver training for new hires and ongoing development for existing team members
● Serve as a point of escalation for complex or high-risk cases
● Partner with other departments (Compliance, Risk, Customer Success) to align on fraud strategies and escalate urgent risks
● Support audit and reporting needs by ensuring proper documentation and process adherence
● Contribute to rule improvement, automation, and overall process enhancement projects
● Maintain awareness of emerging fraud trends and implement proactive responses
● Supporting special projects and continuous process improvements
● Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity
● Develop, maintain, and implement policies/procedures to mitigate and proactively address fraudulent activity
● Conduct team meetings to enhance teamwork ensuring good staff morale

 ●Communicate significant issues to Management; make recommendations when weaknesses are identified
● Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
● Promote SoFi values in the daily work and management of the team

What you’ll need:
● 8+ years of relevant fraud experience in financial services or other related industry
● Minimum of 1 year of managing a team of fraud agents
● Proven background in customer service
● Demonstrated ability to communicate effectively with all levels of the organization and across different business lines
● Ability to successfully lead and manage direct reports, including training, mentoring and counseling
● Strong attention to detail with a focus on quality reviews
● Excellent organizational, verbal, written, and interpersonal skills are required
● Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines
● Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure

Nice to Have:
● Applicable certifications, for example, CFE, CAMS, etc
● Currently participating in peer groups to stay abreast of industry happenings

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.