Project Manager

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

Operations Enablement is hiring an experienced Project Manager to manage process improvement and change management projects, create and document SOPs with a high degree of detail and precision, analyze ticketing workflows, identify and execute opportunities for automation. Since many of the change management projects impact clients, you will also write highly polished client communications and FAQs.

What you’ll do:

• Drive Ops Enablement projects that facilitate change adoption, increase cost efficiency, operationalize rote procedures, and improve the employee and client experience. 
• Identify and manage project tasks, dependencies, roadblocks, risks, and critical path items and follow typical project management methodologies. 
• Document the scope for a project including gathering requirements, identifying the must haves, and acceptance criteria. 
• Use Smartsheets for key project artifacts and tracking. 
• Training cross-functional teams to facilitate change management and drive process adherence. 
• Write documentation for SOPs with a high degree of accuracy, obtaining input from SMEs
• Write client facing communications and FAQs with a high degree of accuracy, precision, and excellent writing. 
• Collaborate with stakeholders and cross functional colleagues to obtain the best solutions based on diverse perspectives. 
• Maintain excellent written and oral communication. 
• Manage several concurrent projects and coordinate implementation plans. 
• Advise leadership of project health through regular status updates.  
• Other duties as assigned.
  
  

What you’ll need:

• 3-5 years of experience successfully in project management, management consulting, or operational management; preferably within tech, fintech, payments, or financial services industries
• Strategy & execution: Combine strategic thinking with tactical execution
• Proven ability to be collaborative team player who can constructively work across the enterprise to influence while also being open-minded
• Proven ability to re-engineer business processes and identify opportunities to create value
• Process oriented mindset as demonstrated by prior experience with operational transformation, and continuous improvement
• Proven experience improving profitability and reducing cost by optimizing operational capabilities
• Proven track record of execution in a multi-disciplinary, high-paced environment
• Excellent writing skills and great oral communication skills, including giving presentations
• Capable of grasping and utilizing complex ideas and strategies
• Robust interpersonal skills 
• Familiarity with the general functionality of APIs and their business value preferred
• Strong working knowledge and experience with Jira, Confluence, and Smartsheet preferred
• An understanding of the Galileo business, products, and services a plus
• Familiarity with instructional design and past experience with learning and development a plus

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.