Operations and Relationship Analyst

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

Operations and Relationship Analyst

Reports to: Senior Manager, Partner Development

Mission: To serve as the point of contact for third-party partners. Coordinate and execute the operational and compliance tasks within the Supplier Relationship Owner (SRO) framework, providing for strategic oversight and final approvals. 

Core Responsibilities

1. End-to-End Supplier Lifecycle Management (Operational Execution)

• Onboarding & Research: Gather all operational data for the partnerships during the research phase and prepare all necessary documentation for Finance, Risk, and InfoSec.
• Supplier Assessments: Coordinate and manage all internal reviews (Cyber, TPG, Privacy, Risk), ensuring suppliers provide the required documentation for approval.
• Contracting Support: Provide administrative support to Legal and Procurement during contract negotiations to ensure commercial and technical requirements are captured.
• Offboarding & Termination: Handle final paperwork, facilitate legal requests for offboarding, and ensure all close-out assessments are submitted to Third-Party Governance (TPM).

2. Financial & Performance Operations

• Invoicing & Payments: Conduct initial reviews of all invoices, route questions using streamlined methodologies, and facilitate payments by working with Accounts Payable.
• PO Creation: Process all Purchase Order (PO) requests in systems like Coupa and perform discrepancy analysis or accounting break reviews.
• Ongoing Monitoring: Execute "Ongoing Monitoring Campaigns" by collecting documentation, submitting results to the system of record, and completing required TPG forms.
• Performance Reviews: Manage the administrative side of Tier 1, 2, and 3 performance reviews, including tracking assessment cycles and conducting initial analysis of service level agreements (SLAs).

3. Relationship Maintenance & Compliance

• Centralized Liaison: Act as the "middleman" between the Partner Development team and internal programs (Cyber, IT, Privacy, Compliance) to resolve manual bottlenecks.
• Issue Tracking & Escalation: Identify and track risk events or issues, providing the SRO with prepared summaries for final decision-making or escalation.
• Data Integrity: Maintain the "System of Record" for all partnership activities, ensuring Salesforce and Gong data reflects the current compliance status of every partner.

Key Performance Indicators (KPIs)

• SRO Capacity Release: Successfully manage approximately 70% of the annual workload hours per supplier (e.g., ~55 hours for a Tier 1 supplier) to allow the SRO to focus on strategic growth.
• Audit Readiness: Ensure 100% of required TPG documentation is collected and submitted accurately without SRO intervention.
• Operational Velocity: Reduce the time-to-onboard for new Credit and Crypto partners through proactive coordination of internal reviews.

Required Skills & Experience

• SRO/TPRM Experience: Familiarity with the Supplier Relationship Owner (SRO) or Third-Party Risk Management (TPRM) frameworks.
• System Proficiency: Experience with Coupa, Salesforce, and Gong for tracking spend, interactions, and compliance.
• Project Coordination: Ability to manage multiple "moving parts" across Legal, Finance, and Risk departments.
• Regulatory Knowledge: Understanding of the "Partner" leg of the "Build, Buy, Partner" strategy, specifically for Fintech, Sponsor Banks, and Card Networks

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.