Platform Operations Analyst
Employee Applicant Privacy Notice
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
The role:
As a Platform Operations Analyst, you will act as a key bridge between business stakeholders and technical teams. You are responsible for defining, developing, and implementing processes and tools—specifically within Salesforce that simplify associate workflows and improve the experience for our stakeholders.
What You Will Be Doing
● Business Analysis & Solutioning: Partner with internal stakeholders to understand operational needs, document current-state workflows, and develop end-to-end future-state designs.
● Salesforce Administration & Development: Perform day-to-day Salesforce administration, including user management, permission sets, and data integrity audits.Design and develop Salesforce solutions using Flow Builder and other declarative tools to automate business processes. Maintain and update custom objects, fields, and page layouts to support evolving business requirements.
● Implementation Support: Partner to build and deploy tools, ensuring technical solutions meet the defined business needs.
● Testing & Demos: Organize and coordinate comprehensive end-to-end test cases for User Acceptance Testing (UAT) and conduct user demos.
● Change Management: Support the implementation and go-live of new features by helping establish training, documentation, and communication plans.
● Continuous Improvement: Solicit user feedback to iterate on existing tools and define standard metrics to measure the outcome of implementations.
What You’ll Need
● Education: Bachelor’s Degree in a business or technical field.
● Experience: 5+ years of experience as a Salesforce Administrator/Business Analyst
● Technical Proficiency: Salesforce, proven experience with Salesforce administration and declarative development (Flows, Process Builder, etc.). Salesforce Certification (Admin or App Builder) is strongly preferred.
● Communication: Strong verbal and written communication skills with the ability to distill complex concepts for different audiences.
● Problem Solving: Ability to structure ambiguous problems and independently determine methods to execute solutions with limited assistance.
● Ability: to handle multiple tasks simultaneously while remaining self-directed and comfortable with shifting priorities.
● Collaboration: Nurture positive working relationships within established networks and work effectively in a team-based environment.
● Financial or payment industry experience.
● Experience working in an Agile environment.
● Lean Six Sigma experience or familiarity with process improvement methodologies.
● Excellent proficiency in Google Suite and MS Office.
US-Based Base Compensation
$80,000 - $120,000 USD
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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