Director, Client Services, Mexico

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

About Galileo (a SoFi company)

Join a mission-driven company that's helping people achieve financial independence. At SoFi, we're not just building products; we're building a community of founders, problem solvers, and partners dedicated to putting our members and clients first. We're looking for passionate leaders who are ready to make a significant impact.

The Opportunity: Director, Client Services, Mexico

Are you an accomplished Client Success leader with a deep understanding of the financial, banking, and fintech sectors in Mexico and Colombia? Do you thrive on nurturing enterprise-level relationships, driving commercial growth, and building high-performing teams in a dynamic market? Galileo Financial Technologies is seeking a Director, Client Services, Mexico to lead our client success efforts, spearhead market expansion, and ensure exceptional experiences for our most strategic clients. This is a pivotal role where you'll not only shape our regional client strategy but also serve as a crucial bridge between global vision and local execution, embodying a true founder's mentality.

What You'll Do (Key Responsibilities & Impact):

• Strategic Leadership & Team Building:
• Define and Execute: Strategically lead and scale our Mexico-based Client Success team, encompassing relationship managers, technical project managers, and program and compliance specialists, aligning local strategy with global priorities.
• Cultivate Excellence: Build, mentor, and empower a diverse, high-impact team, fostering a high-performing, engaged, and collaborative culture by setting ambitious goals, providing clear feedback, and championing career growth.
• Amplify Impact: Serve as the senior-most leader in Mexico, advocating for our company's mission while ensuring the voice, needs, and achievements of the Mexico team resonate across the broader organization.
• Client Relationship & Commercial Growth:
• Drive Client Delight: Champion exceptional client experiences from initial implementation through ongoing, long-term account management, transforming clients into delighted, trusted partners.
• Shape Commercial Success: Collaborate strategically with Mexico's revenue leadership, providing critical operational and technical insights to support complex deals and influence deal structuring for optimal client onboarding and sustained satisfaction.
• Expand Value: Drive account growth through expert management and identifying upsell opportunities within enterprise-level banks and financial institutions.
• Regulatory & Market Stewardship:
• Ensure Compliance: Act as the company's local legal representative in Mexico, maintaining meticulous oversight of all operations to ensure strict adherence to regional laws and financial regulations.
• Navigate the Landscape: Expertly manage bin sponsorship operations and critical regulatory relationships, safeguarding our market position.
• Product Innovation & Market Fit:
• Influence Product Direction: Leverage profound insights into Mexico and Colombia's financial, banking, and fintech sectors to identify strategic opportunities for platform and solution expansion.
• Catalyze Innovation: Partner directly with global product and engineering teams, translating local client needs into actionable product roadmap contributions and validating new concepts for optimal market fit.
• Execute Vision: Formulate and execute impactful regional product strategies, transforming market insights into tangible business growth.

What You'll Bring (Qualifications):

• 10+ years of progressive leadership experience in Client Success, Client Services, or as a Business Unit Leader, with a proven track record of P&L responsibility, enterprise account management, and successful upselling.
• Deep and current expertise in the financial, banking, and fintech sectors across Mexico and Colombia, including a strong understanding of the regulatory landscape.
• Proven ability to lead, develop, and inspire diverse teams to achieve operational excellence and deliver superior client outcomes.
• Exceptional analytical and problem-solving skills, with the capacity to quickly assess complex situations and implement effective local solutions.
• Demonstrated alignment with "The SoFi Way" values, particularly a "Founder's Mentality" (urgency, ownership), being a "Problem Solver" (running after problems, iterating, being gritty), and a "Partner" (client obsession, embracing diversity).
• Fluent in both English and Spanish (written and verbal)

Why You'll Love Working Here:

• Opportunity to shape the future of a rapidly growing fintech company in a critical market.
• Work with a passionate, collaborative team that values innovation and impact.
• Competitive compensation, comprehensive benefits, and a culture that supports your growth.

Why you’ll love working here:

• Competitive salary packages and bonuses
• Supplemental medical, dental, vision and life insurance benefits.
• Generous vacation and holidays
• Paid parental leave for eligible employees
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Fully stocked kitchen (snacks and drinks)

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.