Customer Success Specialist

Simplify technology. Empower people. Create exceptional client experiences.

As a customer success specialist at Gallup, you’ll be the trusted guide who simplifies technology for clients while ensuring data accuracy behind the scenes. You’ll train leaders and teams on our Gallup Access platform, provide responsive IT support, and use your Excel skills to keep client data clean and reliable. If you enjoy teaching and technology, this role is for you.

What You’ll Do

This role covers three key components: platform training, implementation support and technology troubleshooting.

Platform Training

• Deliver engaging virtual training sessions on Gallup’s platform services, tools and best practices
• Track and analyse training effectiveness, adapting content to evolving client needs
• Collaborate with technology and operations teams to roll out new platforms and updates

Implementation Support

• Implement client surveys in Gallup Access and ensure accurate technical and organisational setup
• Clean, validate and organise data files in Microsoft Excel to guarantee high-quality deliverables

Technology Troubleshooting

• Provide responsive IT support by troubleshooting issues and escalating when necessary to ensure minimal disruption
• Facilitate communication between technical teams and users by simplifying complex concepts and ensuring timely resolution of technical issues

Who We Want

• Service-oriented professionals who anticipate needs, ease client frustrations and turn challenges into successful outcomes
• Skilled communicators who adapt their style to meet clients where they are, building trust and ensuring smooth collaboration across all levels of technical understanding
• Patient teachers who bring empathy, clarity and energy to training sessions and adjust seamlessly between structured training and real-time problem-solving
• Disciplined achievers who are self-motivated, thrive in fast-paced environments and maintain focus through multiple online sessions in a short time frame
• Curious learners who seek to deepen their technical expertise and become trusted experts in their role
• Detail-oriented organisers who execute tasks with precision and ensure accuracy and clarity in every record, report and process

What You Need

• Undergraduate degree required
• At least two years of experience training, teaching or onboarding customers required
• Expertise and proven proficiency in Microsoft Excel and a natural capacity for learning new technology required
• Full fluency in English required
• A commitment to working on-site at Gallup’s Sydney office at least three days a week required
• Eligibility to work in Australia required; this position is not eligible for employment visa sponsorship

What You’ll Experience

• Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
• An empowering culture:Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
• Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
• A vibrant workplace: Enjoy working in our beautiful office nestled in the heart of North Sydney surrounded by cafes, restaurants and captivating vistas of the iconic Sydney Harbour Bridge and just a 10-minute walk from the water’s edge and ferry that takes you into the city.

Learn more about life at Gallup.

Gallup offers a robust benefits package that includes competitive pay, health insurance options, life insurance, superannuation funds with company contributions, an employee stock ownership program, mass transit reimbursement, family-building benefits, an employee assistance program, and various reimbursements and activities that enhance our associates’ wellbeing.

Gallup is an equal opportunity employer. Employment decisions are based on qualifications and business needs. We value diversity and are committed to an inclusive workplace.

To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

Agencies: We are not partnering with agencies for this role, nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.