Job Application for Account Lead at Gallup

Lead complex client projects that shape how employees engage, perform and thrive at work.

As an account lead at Gallup, you’ll serve as the primary owner of a portfolio of client relationships. In this role, you’ll be accountable for operational excellence, client satisfaction and retention, and account growth. You’ll manage workstreams, develop high-quality deliverables, and ensure an exceptional client experience that earns trust and drives impact.

If you communicate clearly, think strategically, and want to make a difference in workplaces and lives, this may be the perfect opportunity for you.

What You’ll Do

Own project execution by tracking milestones, monitoring budgets, and proactively managing risks and scope changes
Build strong client relationships by developing a deep understanding of clients’ businesses, priorities and challenges
Serve as the primary adviser to senior client stakeholders, leading conversations, presentations and recommendations with confidence and credibility
Review and analyze data, identify insights and define recommendations that align Gallup science with client priorities
Identify opportunities to expand or renew project work and communicate them persuasively to business leaders to close deals
Contribute to the development of other consultants through feedback, coaching and shared learning

Who We Want

Proactive communicators who define expectations, align priorities, navigate tough conversations with confidence, and keep clients and stakeholders informed
Meticulous perfectionists who manage every deadline, detail and deliverable on time, on budget and within scope
Trusted advisers who intuitively identify unspoken client needs, design innovative solutions and make bold recommendations with credibility and command
Critical thinkers who have a keen eye for identifying insights from raw data and who use both human and artificial intelligence to analyze data, interpret research outputs and develop strategies
High achievers who thrive in a demanding, fast-paced and goal-oriented environment
Growth-minded consultants who identify and lead opportunities to build, renew or expand work with their clients
Collaborative partners who are enthusiastic about supporting and mentoring team members

What You Need

Bachelor’s degree required; master’s degree, such as an MBA or master’s in organizational psychology, preferred
At least five years of professional experience in project management, client management, management consulting, human capital consulting, human resources, employee engagement or a related area required
Proven experience managing and growing client accounts required
Demonstrated success leading client-facing work with senior stakeholders required
Professional fluency in Thai and English required
Strong proficiency in data analysis and interpretation to generate deep insights required
A commitment to working on-site at Gallup’s Bangkok office at least three days per week required
Eligibility to work in Thailand required; this position is not eligible for employment visa sponsorship

What You’ll Experience

Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
A vibrant workplace: Enjoy working in our prestigious workspace with panoramic city views from the 29^th floor of Park Silom Tower in Bangkok’s Silom district, with easy access to public transportation and proximity to top dining, shopping and cultural hotspots.

About Gallup

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our services in Thailand and life at Gallup.

Gallup offers a robust benefits package that includes competitive pay, medical and life insurance, a retirement savings program, an employee stock ownership program, mass transit reimbursement, family-building benefits, an employee assistance program, and various reimbursements and activities that enhance our associates’ wellbeing.

Gallup is an equal opportunity employer. Employment decisions are based on qualifications and business needs. We value diversity and are committed to an inclusive workplace.

To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

Agencies: We are not partnering with agencies for this role, nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.

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The application statement shall constitute a part of any employment application I may submit to Gallup. I understand that I will be subject to dismissal if anything is found to be false. I understand that nothing contained in the employment or in the granting of any interview is intended to create an employment contract between Gallup and myself for either employment or for the providing of any benefit. I understand that no promises regarding employment have been made to me. I understand that if I am employed by Gallup, I will enter into a separate employment contract, the terms and conditions of which will govern my employment. This understanding cannot be changed except in writing by an authorized Gallup official. Gallup’s rights as explained in this form shall not be modified or limited to an oral representation by any Gallup representative, or by any written provisions contained in any Gallup literature, newspaper or other advertisement, policy manual, or employment guidelines.

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Account Lead

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