Job Application for Client Support Specialist at Gallup

New

Elevate the client experience through sharp thinking, steady composure and world-class service.

At Gallup, every client interaction matters. As a client support specialist, you will be trusted to diagnose issues, navigate internal systems and deliver complete, well-reasoned solutions across phone, chat and email support.

If you are energized by resolving complex questions, comfortable working with technology and motivated to own each client experience from start to finish, we encourage you to apply.

What You’ll Do

Provide live phone and chat support to clients, resolving issues with professionalism and efficiency
Diagnose platform, access and purchasing issues across Gallup’s various platforms
Ask thoughtful, targeted questions to uncover the true source of client challenges
Draft clear, concise and client-centered email responses that fully resolve inquiries
Leverage internal tools, documentation and knowledge systems to identify and apply timely solutions
Document interactions thoroughly and accurately
Collaborate with teammates to ensure consistent, high-quality service across channels

Who We Want

Analytical troubleshooters who probe beyond surface-level questions to uncover root causes and deliver precise solutions
Poised communicators who remain steady under pressure and transform complex or stressful interactions into confident, client-centered outcomes
Systems thinkers who quickly orient themselves within tools, documentation and internal knowledge resources to find the right answer fast
Ownership-driven professionals who take responsibility for resolving issues fully
Disciplined executors who balance urgency with accuracy and follow through until the client’s issue is completely resolved
High-capacity performers who thrive in a live support environment where both productivity and quality matter

What You Need

Associate degree or at least three years of customer service or technical support experience required
Ability to work full time within a schedule between 7 a.m. and 7 p.m. required
Strong written and verbal communication skills required
Proven proficiency in Microsoft Word and Excel required
Experience providing live phone, chat or technical support preferred
A commitment to working on-site at Gallup’s Omaha office at least three days per week required
Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship

What You’ll Experience

Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
An empowering culture:Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
A vibrant workplace: Enjoy an on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River.

About Gallup

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup.

Gallup offers a robust benefits package that includes medical, dental, vision, life and other insurance options; a fully vested 401(k) retirement savings plan with company matching; an employee stock ownership program; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing. We also offer an estimated hourly range of $20-$23 for this role. Pay is based on a variety of factors, including an individual’s education, experience and skills, and may include bonuses.

Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.

To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

#LI-Hybrid

#LI-KR1

Create a Job Alert

Interested in building your career at Gallup? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

LinkedIn Profile

Country

Select...

Address Line 1

Address Line 2

City

State

Select...

Have you completed an application for any other opportunities at Gallup within the last 2 years?

Select...

Have you ever been employed by Gallup before?

Select...

If you were referred by a Gallup associate, please provide their name.

Please indicate your highest completed level of education.

Select...

How many years of experience do you have in customer service or technical support?

Select...

Please rate your level of proficiency using Microsoft Word.

Select...

Please rate your level of proficiency using Microsoft Excel.

Select...

Do you have experience providing live phone, chat or technical support?

Select...

Are you able to work at the Omaha Riverfront campus three days a week?

Select...

Are you available to work full-time within a schedule between 7:00 AM and 7:00 PM?

Select...

What are your career plans?

Please indicate your hourly rate requirement:

Please indicate which languages you speak in addition to English:

Select...

Are you legally authorized to work in the United States?

Select...

Do you currently have temporary work authorization (such as F-1, OPT, CPT, H-1B or similar)?

Select...

Will you now or in the future require Gallup to provide work visa sponsorship for you to maintain your employment eligibility?

Select...

Are you a U.S. federal government, foreign government, or United Nations employee, or have you worked for the U.S. federal government, foreign government, or United Nations in the past 24 months?

Select...

If you are a present or former employee of the US Government in the past 24 months, have you acted for or advised with respect to a Federal agency procurement, or have you had access to procurement bid, proposal information, or source selection information on a project Gallup was or is bidding on, or have you worked on any project where Gallup was providing services to your federal agency?

Select...

The application statement shall constitute a part of any employment application I may submit to Gallup. I understand that I will be subject to dismissal if anything is found to be false. I understand that nothing contained in the employment or in the granting of any interview is intended to create an employment contract between Gallup and myself for either employment or for the providing of any benefit. I understand that no promises regarding employment have been made to me. I understand that if I am employed by Gallup, I will enter into a separate employment contract, the terms and conditions of which will govern my employment. This understanding cannot be changed except in writing by an authorized Gallup official. Gallup’s rights as explained in this form shall not be modified or limited to an oral representation by any Gallup representative, or by any written provisions contained in any Gallup literature, newspaper or other advertisement, policy manual, or employment guidelines.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Gallup’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Client Support Specialist

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability