Back to jobs
New

Lead Product Manager, Fan Experience (Event Page & Resale)

Remote - United States
About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
 
With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role:

The Lead Product Manager for Fan Experience will lead the product strategy and execution for our critical event page and fan resale experiences. This role is responsible for driving significant conversion opportunities on the primary shopping and selection page, including the most complex UX component of our entire site: the interactive map. The ideal candidate will be highly analytical, technically savvy, and experienced in collaborating with ML teams to optimize pricing and curation. This position requires strong cross-functional leadership to navigate the complexities of fan resale, encompassing payment types, cross-platform differences, and foundational product-market fit assessments. This individual will have a proven track record of tackling large-scale UX challenges in consumer-facing product roles and will play a crucial role in enhancing the overall fan shopping journey and supporting organizational goals related to revenue growth and user satisfaction.

Key Responsibilities:

  • Define and execute the product vision and roadmap for the event page and fan resale platform, aligning with company-wide strategic objectives.
  • Lead a dedicated product squad, fostering a culture of innovation and high performance.
  • Drive continuous optimization of the event page conversion funnel, leveraging data insights and A/B testing.
  • Oversee the evolution of the interactive map, ensuring a seamless and intuitive user experience for ticket selection.
  • Develop comprehensive strategies for fan resale, considering various payment types, cross-platform consistency, and regulatory compliance.
  • Collaborate closely with pricing, curation, and machine learning teams to enhance personalized recommendations and dynamic pricing strategies.
  • Conduct in-depth market research, competitive analysis, and user feedback sessions to identify new opportunities and inform product decisions.
  • Champion cross-functional alignment and communication with engineering, design, marketing, legal, and operations teams.
  • Present product strategies, roadmaps, and performance metrics to senior leadership and stakeholders.

Key Competencies: Each competency has a description that connects directly to the tasks in the job.

Technical Skills:

  • Product Management Software Proficiency: Proficiency in product management tools (e.g., Jira, Confluence, Figma).
  • Data Analysis & SQL: Ability to conduct complex data analysis and utilize SQL for data extraction and manipulation to inform product decisions.
  • Machine Learning Collaboration: Expertise in working effectively with machine learning engineers and data scientists to integrate ML models into product features.
  • Technical Architecture Understanding: Strong understanding of complex system architectures and API integrations.

Interpersonal Skills:

  • Cross-functional Leadership: Ability to collaborate effectively across diverse teams and communicate with key stakeholders across product, engineering, design, and business units.
  • Negotiation & Conflict Resolution: Strong conflict resolution and negotiation skills, particularly in managing competing priorities and stakeholder expectations within complex projects.
  • Stakeholder Management: Proven ability to build and maintain strong relationships with internal and external stakeholders.

Leadership Competencies:

  • Team Development & Mentorship: Demonstrated ability to mentor, coach, and develop product managers within the squad and across the broader product organization.
  • Strategic Vision & Execution: Ability to lead through change and drive organizational initiatives, translating broad strategic goals into actionable product roadmaps and successful execution.
  • Influence Without Authority: Proven ability to influence and inspire teams and stakeholders without direct reporting lines.

Problem-Solving and Decision-Making:

  • Critical Thinking & Complex Problem Solving: Demonstrates strong critical thinking and decision-making abilities, especially under pressure, when addressing large-scale UX challenges and complex business problems.
  • Proactive Solution Implementation: Proactive in identifying challenges and implementing innovative solutions for conversion optimization and user experience improvements.
  • Data-Driven Decision Making: Ability to synthesize complex data into actionable insights and make informed, data-driven product decisions.

Minimum Qualifications:

  • Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field.
  • Experience: 10+ years of product management experience, with at least 5 years in a senior or lead role overseeing complex consumer-facing products with significant UX challenges (e.g., e-commerce, marketplaces). Demonstrated experience with large-scale A/B testing and optimization.
  • Other Requirements: Proven experience working closely with machine learning teams, strong analytical skills with proficiency in SQL and data visualization tools, and a deep understanding of user-centered design principles.

Preferred Qualifications:

  • Education: Master's degree in Business Administration (MBA) or a related technical field.
  • Experience: Experience in the ticketing, live events, or e-commerce industry. Experience managing products with significant financial and payment processing components.
  • Other: Familiarity with agile product development methodologies and a strong portfolio showcasing successful product launches and impact.

Performance Metrics:

  • Achieving 10% increase in event page conversion rate.
  • Successful launch and adoption of new fan resale features within set timeframes.
  • Improvement in key user experience metrics (e.g., task completion rate, satisfaction scores) for the event page and interactive map.
  • Delivery of measurable impact on revenue and profitability from event page and resale optimizations.
  • Successful collaboration and alignment with ML teams, leading to improved pricing and curation effectiveness.

 

What We can Offer:

  • Flexible PTO
  • Competitive salary & equity package
  • Monthly Gametime credits for any event ($1,200/yr)
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • Diverse Family-forming benefits through Carrot Fertility
  • 401k, HSA, pre-tax savings programs
  • Company offsites and meet-ups
  • Wellness programs
  • Tenure recognition

At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

United States - Pay Range

$212,000 - $250,000 USD

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Create a Job Alert

Interested in building your career at Gametime United? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

We request your primary residence address for administrative purposes, such as conducting background checks (where required for the role) and for sending formal communications related to your application or employment. Tthis also helps us ensure compliance with local employment laws. 

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Gametime United’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.