Back to jobs

Security Engineer I

United States - Remote
About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
 
With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

Job Summary:

The Security Engineer I is responsible for day‑to‑day security operations and hands‑on IT support that protect Gametime’s people, data, and systems. The role focuses on internal user support, alert triage, identity and endpoint hygiene, vulnerability and access management, and first-line incident response in partnership with senior and lead engineers. This role will initially begin focusing on IT support where needed and transition into full-time security engineering.

Key Responsibilities:

Security Operations & Engineering

  • Creates, monitors, and triages security signals in Datadog, CloudWatch, and Loki; participates in SIEM evaluation and onboarding.
  • Supports vulnerability management by tracking findings, driving remediation with service owners, and verifying closure against agreed SLAs.
  • Maintains identity and access hygiene in critical applications: enforces MFA, applies least‑privilege access patterns, and participates in periodic access reviews.
  • Assists with endpoint security baselines via Kandji, Intune, and SentinelOne; helps remediate non‑compliant devices.
  • Supports secure SDLC practices: dependency hygiene, secrets management, and security checks in CI; raises risks in design/review with actionable recommendations.
  • Contributes to web/mobile application security by coordinating with product/engineering on secure release practices and platform‑specific control considerations.
  • Coordinates and maintains security training and awareness campaigns.
  • Authors and maintains security documentation: policies, procedures, runbooks, FAQs, and user‑facing guidance.
  • Support audits, compliance assessments, and third-party risk reviews.

IT Operations & Support

  • Onboarding & Offboarding: Sets up accounts, provisions hardware, applies appropriate access controls; collects, wipes, and reassigns devices during offboarding.
  • Asset Management: Tracks and reconciles hardware/software inventory; assists with shipping, receiving, and device preparation for employees.
  • Helpdesk / Jira Ticket Support: Monitors Jira queues and Slack Support channels.  Meet first‑response SLAs; handles routine troubleshooting (account lockouts, software installs, printer/network issues); escalates complex issues with clear notes and reproduction steps.
  • Troubleshooting & Hands‑On Support: Joins calls or screen shares with end users for initial diagnosis; communicates clearly and walks users through fixes.

Key Competencies:

Technical Skills

  • Working knowledge of Google Workspace, Okta, Slack, Jira, Kandji, and Intune.
  • Familiarity with AWS fundamentals (IAM, Secrets Manager, KMS) and centralized logging (Loki).
  • Experience with monitoring/alerting in Datadog and basic query/visualization for investigations.
  • Comfort with Linux/macOS administration and common endpoint/network troubleshooting.
  • Exposure to scripting or automation (Python, Bash, Go) and strong Git hygiene for config/runbook changes.

Interpersonal Skills

  • Patient, professional, and approachable when partnering with non‑technical staff.
  • Clear, concise asynchronous communication and documentation; constructive collaboration across teams.
  • Ownership mindset; follows tasks through to completion and escalates risks early.

Problem‑Solving & Decision‑Making

  • Uses logs, alerts, and runbooks to diagnose issues; proposes minimal, testable fixes.
  • Applies least‑privilege and defense‑in‑depth principles; makes risk‑based, auditable decisions.
  • Identifies root causes and contributes durable prevention measures.

Minimum Qualifications:

  • Education: Bachelor’s degree in a technical field or equivalent practical experience.
  • Experience: Approximately 1–2 years in security operations, IT support, or related roles (relevant internships or open‑source contributions considered).
  • Foundational Practices: MFA, phishing awareness, least‑privilege, secure handling of credentials/secrets.
  • Other Requirements: Strong written and verbal communication.

Preferred Qualifications:

  • Hands‑on experience with Okta (group/rule hygiene, lifecycle), Google Workspace administration, Kandji/Intune compliance policies.
  • Familiarity with AWS security (IAM roles/policies, security groups, encryption at rest/in transit) and CloudTrail/CloudWatch log flows.
  • Experience building Datadog monitors/dashboards and basic detections; exposure to SIEM concepts.
  • Experience with Python for automation and security tooling integration.
  • Experience with using EdTest as part of access control and testing workflows.
  • Experience with Terraform for secure resource configuration and deployment.
  • Awareness of web/mobile app security considerations.
  • Experience with Docker and AWS ECS/EKS for securing and managing containerized applications.

 

Performance Metrics:

  • IT Service:
    • ≥95% Jira tickets first‑response within SLA; median resolution time within target by priority.
    • Onboarding/offboarding completion within 1 business day; ≥95% device compliance in MDM.
  • Vulnerability & Access Management:

    • ≥90% of critical/high vulnerabilities remediated within SLA; quarterly access reviews completed on time with documented exceptions.




At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

United States - Pay Range

$104,550 - $123,000 USD

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Create a Job Alert

Interested in building your career at Gametime United? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

We request your primary residence address for administrative purposes, such as conducting background checks (where required for the role) and for sending formal communications related to your application or employment. Tthis also helps us ensure compliance with local employment laws. 

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Gametime United’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.