Revenue Operations Manager

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We’re looking for a Revenue Operations Manager to partner with the Sales and Account Management organization to drive our growth strategy, optimize our commercial processes at scale, and support data-driven decision making and analysis. This role reports to the Vice President of Commercial Operations.

Responsibilities will include:

• Owning, monitoring, and evaluating key workflows and processes related to sales, account management, and customer success. 
• Developing and using strong logical frameworks to define, understand, and address both individual and thematic issues as they arise. 
• Managing ad-hoc data analysis to support Garner’s commercial strategy. 
• Serving as the first point of escalation for issues, questions, and exceptions related to commercial teams. 
• Integrating people, process, and systems strategies to drive Garner’s commercial and strategic objectives. 
• Establishing and tracking key performance metrics to understand and measure the performance of Garner’s commercial organization. 
• Collaborating with our Salesforce Administrator to optimize tools such as Outreach, Salesforce and HubSpot to support our commercial teams

Ideal candidate has:

• 3+ years in Management Consulting, Investment Banking, Private Equity OR 5+ years in Revenue Operations, Sales Operations, or related GTM strategy role. Experience at a high-growth startup is a plus.
• MBA or STEM-related advanced degree preferred, undergraduate degree required.
• Strong analytical skills and the ability to synthesize insights from complex data. High levels of proficiency in Excel. Other analytics tools such as Looker, Tableau, etc are a plus. 
• Experience designing and implementing processes and workflows at scale for large enterprises or high-growth startups, particularly related to GTM, sales, and marketing. 
• Strong executive presence and communication skills with ability to present effectively to all levels of the organization including senior executives. 
• Strong business writing skills with willingness to produce detailed documentation for processes and workflows. 
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• A desire to be a part of our mission to improve the U.S. healthcare system

What we look for at Garner:

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them. 
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way. 

The target salary range for this position is: $135,000 - $170,000 Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.