Strategic Accounts Director, Large Group

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. 

We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. 

Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.

About the role:

We are seeking an exceptional Strategic Accounts Director to join our Strategic Accounts team. This role will report to VP, Strategic Accounts. This role is critical for retaining and upselling some of Garner’s largest employer clients (1,000 - 5,000), ensuring they have an excellent experience and achieve expected results. The Director becomes a trusted strategic partner on plan design, bending cost trends, and driving plan performance, ultimately driving improved Net Revenue Retention and other KPIs for their book of business.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 25% of the time is expected.

What you will do:

• Own the process to retain and upsell some of Garner’s largest employer clients (1,000 - 5,000 lives)
• Collaborate with account managers to ensure important clients have an excellent experience
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Establish and manage some of the most important strategic broker and client relationships
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner

The ideal candidate has:

• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
• Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance
• Proven results of achieving retention and upsell targets year over year
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Excellent communication and presentation skills
• Problem solver in ambiguous situations
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Compensation Transparency:

The target total comp (inclusive of base + bonus) range for this position is $190,000 - $250,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation and variable compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more.