Front Desk Supervisor

About Garramone Plastic Surgery
At Garramone Plastic Surgery, our mission is to unite our patients with the cosmetic goals of their dreams. For over 20 years, Dr. Garramone and his highly experienced staff have been crafting elegant results. With an eye for detail, the Garramone team creates appearances that highlight and improve patients’ naturally existing good looks. Dr. Garramone and team work closely with each and every patient, utilizing state-of-the-art technology and cutting-edge surgical techniques to craft incredible results.

Job Summary:

The Front Desk Supervisor supports all front office staff and oversees day-to-day operations. In this position, the Front Desk Supervisor manages staffing and scheduling, oversees all administrative staff, and ensures that Garramone Plastic Surgery's workflow processes are executed consistently and proficiently. This position identifies the developmental needs of staff and provides coaching and training to foster personal growth opportunities.

Essential Duties and Responsibilities include, but are not limited to

• Oversees day-to-day operations of the front office area and staff members to ensure smooth and efficient execution of Garramone Plastic Surgery processes.
• Assists clinic staff in registering and discharging patients, payment collection, and scheduling follow-up visits within Nextech (EHR system).
• Daily duties to include but not limited to charge reconciliation of payments, counting cash drawer for accuracy and manage denominations needed for daily use, submit daily deposit if indicated, verify patient chart demographics are accurate and complete, maintain organized reception area, review, and approve location employee timecards and review scheduled EHR visits for conflicts (provider, staffing, or visit-related).
• Creates and maintains staffing schedule based on practice needs.
• Provides mentoring and coaching to staff as deemed necessary.
• Maintains communication with the Practice Manager to report on staff performance and any operational challenges, if applicable.
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff.

Qualifications

• At least 1 -2 years of management experience in an ASC/office-based surgery center.
• Prior management in a cosmetic/plastic surgery setting preferred.
• Excellent communication skills.
• Fosters an environment of collaboration and respect with physician colleagues, nurses and other healthcare team members.
• Experience with Microsoft Office (Word, Excel, Outlook).
• BA or BS from an accredited college or university in healthcare administration, business management, or related field preferred.

Work Schedule:

• Monday - Friday no nights, no weekends

Benefits:

• Health, dental, vision, and life insurance
• Disability coverage (short-term and long-term)
• Supplemental insurance
• Pet insurance
• 401(k) Plan with company match
• Paid Time Off
• 9 paid holidays