Job Application for Unified Communications Administrator at Gas South

New

Are you passionate about optimizing communication systems and ensuring seamless collaboration across an organization while working with cutting-edge technologies to manage and maintain unified communications platforms? As a Unified Communications Administrator on our infrastructure team, you will be responsible for managing, configuring, and maintaining our company's unified communications systems. These systems integrate various communication channels like voice calls, video conferencing, messaging, and email, ensuring smooth operation and user access across all platforms within the organization. You will work closely with our contact center and workforce management teams to provide top-notch support and enhance user experience.

Are You a Fit?

Additional Responsibilities

Manage, configure, and maintain unified communications systems to ensure seamless operation and user access
Install, troubleshoot, update, and monitor unified communications systems to address issues and optimize performance
Support tooling for our contact center, including call mining, quality/performance management, transcription services, campaign management, auto dialers, auto attendants, interactive voice response systems, call storage, customer-facing chatbot, metrics/reporting, and workforce management
Manage configuration, create interaction flows, and provide technical support for unified communications systems
Manage and support corporate cellular phone and data plans and devices
Manage and support corporate conference room Audio/Video hardware and software solutions
Establish SLA performance monitoring, test failover processes, develop continuity and recovery plans, provide training and documentation, and follow up with vendors on performance expectations
Help manage updates and uphold security policies to secure sensitive customer and business data
Collaborate with other teams to meet the needs of end users and customers
Stay current with industry trends and emerging technologies to recommend and implement innovative solutions
Develop and enforce policies and procedures for the use of unified communications systems
Monitor system and client-side performance and usage to ensure compliance with organizational standards
Provide end user and technical training and documentation related to our unified communications systems

Experience

4+ years of experience in system administration, with a focus on unified communications systems
Experience and certification in managing and supporting unified communications systems, including call recording platforms, WFM platforms, and dashboarding platforms
Experience documenting and creating call flows, including experience with the creation and utilization of custom voice recordings
Strong understanding of unified communications infrastructure and services
Experience with scripting languages (e.g. PowerShell, Python, Bash) and SQL
Experience with version control systems (e.g. GitHub, GitLab, Azure DevOps)
Strong problem-solving and troubleshooting skills
Excellent verbal and written communication skills
Ability to work effectively in a team environment and individually
Knowledge of network infrastructure and protocols, including SIP, TCP/IP, DNS, DHCP, and QoS

Preferred Experience

Associate degree or higher in Computer Science or related field.
Experience with the Five9 contact center as a service platform, Verint platforms, Uniphore chatbot, Clearview performance analytics, and Microsoft Phone System strongly desired.
Experience with Microsoft Teams Room systems strongly desired.

Location Requirements

Atlanta, GA or Gainesville, FL

Physical Requirements

Ability to sit for extended periods at a desk or workstation while performing computer-based tasks and collaborating with colleagues.
Ability to operate office IT equipment such as computers, printers, copiers, and servers.
Keyboarding skills, including finger dexterity and hand coordination for entering text or data using a traditional keyboard and mouse.
Ability to stand and walk within the office environment for meetings, interactions, or departmental visits.
Ability to travel to any Gas South office, as needed.
Ability to lift and carry items weighing up to 50 pounds, reach for items above and below shoulder height, and push or pull objects as required.
Ability to work on the floor or crawl when setting up IT equipment.
Ability to work in typical office conditions, including exposure to noise, artificial lighting, and climate-controlled environments.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay range is commensurate with education, experience, specialized skills or certifications, etc.

Gas South Pay Range

$98,106 - $109,648 USD

Our Purpose and Culture

At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.

Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.

Benefits for full-time employees include:

Full medical, dental, and vision coverage
Employer-paid life and disability coverage
Annual employer contributions of up to 12.5% to your 401k
Remote work options available based on business needs
Annual performance incentive is a % of annual benchmark based on position level
Paid four-week sabbatical every five years
Opportunities to volunteer in the community
Education assistance up to $5250 per year

Create a Job Alert

Interested in building your career at Gas South? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

Start date month

Select...

Start date year

End date month

Select...

End date year

LinkedIn Profile

Street Address*

City*

State*

Zip Code*

Please list your salary range expectations in dollar value (Example: $85,000- $95,000)

How did you hear about this position?

Select...

If Other or Referral, please specify

Are you authorized to work for any U.S. employer without sponsorship now or in the future?

Select...

Will you now or in the future require sponsorship to work within the United States?

Select...

Have you ever worked for Gas South, its parent company Cobb EMC or Infinite Energy?

Select...

Will you now or in the future require Gas South, any of its subsidiaries, or parent company, to file a petition or application for employment-based visa status on your behalf to begin or continue employment with Gas South?

Select...

Have you ever signed or are you subject to a non-compete agreement, or other restrictive covenant, whether or not it pertains to this application, that might prohibit or restrict your ability to fulfill the responsibilities of the position you are applying for?

Select...

Do you have any relatives by blood or marriage working for Gas South, LLC or serving on the management committee of Gas South, LLC? If yes, list relative(s) name and relationship.

Have you ever been convicted of a felony or do you have any legal proceeding against you at this time? Answering yes will not eliminate you from consideration for employment.

Select...

This position is a hybrid position. Are you willing to travel to our Atlanta, GA or Gainesville, FL office as needed?

Select...

This position requires all interested applicants to reside in Georgia or Florida. Do you currently reside in or near Georgia or Florida?

Select...

Gas South is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities as defined by the Americans with Disabilities Act (ADA). To request reasonable accommodation to participate in the job application or interview process, contact our team at Benefits@gassouth.com. Please select "Yes" in the dropdown to confirm that you have read this statement.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Gas South’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Unified Communications Administrator

Additional Responsibilities

Experience

Preferred Experience

Location Requirements

Physical Requirements

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability