Regional Director of Operations - Salt Lake City, UT

Position Summary:

As the Regional Director of Operations, you will provide strategic leadership and operational oversight for multiple dermatology centers within a designated territory. In this role, you will be responsible for directing, planning, organizing, and supervising all aspects of facility operations to ensure the delivery of high-quality patient care, exceptional service, and efficient center management. You will collaborate with center leadership to develop and implement comprehensive business plans tailored to each facility, driving financial performance and aligning with PhyNet's strategic goals.

Additionally, you will monitor operational effectiveness, identify opportunities for improvement, and champion initiatives to enhance clinical outcomes, staff engagement, and patient satisfaction. This position requires a results-driven leader with the ability to balance strategic vision with day-to-day operational excellence, ensuring the success and growth of each center under your guidance.

Salary Range:  $110 - $130 based on experience.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations.

• Manage the clinic operations to ensure the corporate goals of service, associate engagement, patient experience are accomplished and maintain a culture that focuses on quality medical care and customer service while supporting the physicians’ needs within the organization.
• Direct, supervise and coordinate the functions and activities of clinics including systems, budget, materials management, human resources, data processing and maintenance.
• Directs daily operations to include registration, cash collection, charge preparation, referral/authorizations.
• Develop an understanding of the intricacies of dermatology clinic visits and surgical procedures, the role of the referring physician, the interplay of the pathology lab with the dermatology offices, and the cosmetic procedures performed within the clinic setting to better support our physician partners, their patients, and the financial goals of PhyNet Dermatology.
• Participate in the development of corporate goals, objectives, and policies.
• Promote the provision of cost-effective, high-quality health care services for patients.
• Ensure a high degree of patient and client satisfaction with the clinics.
• Develop initiative, motivation, and positive morale within the center staff.
• Maintain compliance with government and third-party payer requirements.
• Maintain standards of quality care.
• Develop operational plans to assure medical and logistical viability and to fulfill the clinics’ goals and objectives in a coordinated, effective, and efficient manner.
• Develop budgets, including forecasts of revenue, workload, requirements for personnel, space, equipment, and support services to assure financial viability and to fulfill the clinics’ goals and objectives in a coordinated, effective, and efficient manner. Report and interpret monthly and annual data to assure budget compliance.
• Implement marketing plans which include assisting with the development of the corporate strategy, promotion of the clinics and their professionals, and product/service assessment. Responsible for public relations and referral relationships.
• Analyze market conditions, identify, and interpret trends or deviations from standards and respond by initiating policy or procedure changes. Negotiate client discounts.
• Resolve conflicts that occur in an organization while protecting the professional and legal rights of everyone involved.
• Resolve problems related to staffing, utilization of facilities, equipment, and supplies.
• Analyze systems and procedures and initiate changes to improve workflow and efficiency. Maintain and compile statistics when necessary or upon the request of the senior management.
• Recommend center facility improvements including construction, renovation, and purchase of equipment.
• Maintain the buildings, grounds, facilities, and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency, and appearance.
• Interpret center and corporate policies, objectives, and operational procedures to center employees.
• Select and train/orient center personnel.
• Work with center staff to develop/implement performance goals and objectives. Determine merit increases, promotions. and disciplinary actions
• Interact with other Center Administrators and senior management to ensure coordinated efforts in the development of professional relations and contractual arrangements with third party payers, clients, and government agencies.
• Consult with medical staff to ensure compliance with standards and regulations.
• Represent clinics at public and professional meetings and conferences as required. Participate in center communication and public relations programs.
• Maintain professional affiliations and enhance professional development to keep pace with the trends in health care administration.
• Maintain strict confidentiality.

Knowledge, Skills, & Abilities:

• Bachelor’s degree in health or business administration, preferably with an emphasis in finance or accounting; master’s degree preferred.
•  A minimum of five years of management experience including a minimum of three years’ experience in a health care organization; a minimum of three years’ experience in positions with responsibility for preparation of budgets and for financial review of statements including variance analysis.
• Financial planning, budget preparation, trend analysis and financial analysis.
• Dermatology experience preferred. 
• Excellent people skills. Ability to motivate, cooperate with and work effectively with others.
• Knowledge of the organization’s policies and procedures.
• Knowledge of health care administration, center philosophy and policies and operating procedures.
• Knowledge of fiscal management practices and human resource management techniques.
• Knowledge of health care administration systems.
• Knowledge of governmental regulations.
• Knowledge of computer systems and applications.
• Skilled in planning, organizing, and supervising.
• Skilled in exercising initiative and judgment.
• Skilled in developing and maintaining effective relationships with medical and administrative staff, patients, and the public.
• Ability to solve problems and make decisions.
• Ability to analyze and interpret complex data.
• Ability to research and prepare comprehensive reports.
• Ability to communicate effectively and clearly in writing and verbally.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.