Associate Director of Patient Care Services

 

Make a Meaningful Difference in Hospice Care

We’re looking for an experienced, compassionate Registered Nurse leader to join our team as an Assistant Director of Clinical & Patient Services (ADCPS).

In this role, you’ll partner closely with the Director of Clinical & Patient Services to support the day-to-day operations of our hospice program, provide guidance to clinical teams, and help ensure patients and families receive exceptional, compassionate care.

This is an excellent opportunity for a hospice or home health nurse who is ready to take the next step in their leadership career while remaining connected to patient care.

What You’ll Do

Support Clinical Operations

• Partner with the Director of Clinical & Patient Services to oversee daily clinical operations and promote high-quality patient care.
• Help coordinate interdisciplinary hospice services and foster strong communication among nurses, aides, social workers, chaplains, providers, and other members of the care team.
• Support a culture of quality, accountability, and continuous improvement through participation in QAPI and survey-readiness initiatives.
• Help monitor clinical resources, including pharmacy, DME, medical supplies, and overtime, while balancing responsible resource utilization with excellent patient care.
• Provide clinical leadership and support to our Admission Nurses, helping ensure referrals are responded to promptly and admissions are completed efficiently and accurately.

Lead, Coach & Develop Our Team

• Provide guidance and support to Clinical Managers and clinical team members.
• Assist with the supervision and development of nurses, hospice aides, social workers, chaplains, and Admission Nurses.
• Help onboard, orient, train, and mentor new and existing team members.
• Be a trusted clinical resource for staff, helping them navigate complex patient-care situations and operational challenges.
• Participate in the Administrator On-Call rotation, providing leadership support for urgent clinical or operational issues.

Promote Quality & Compliance

• Support clinical documentation reviews and chart audits to promote accurate, complete, and timely documentation.
• Participate in QAPI activities and initiatives designed to improve patient outcomes, team performance, and operational excellence.
• Help ensure compliance with CMS Conditions of Participation, California hospice regulations, and applicable accreditation standards.
• Monitor clinical resource utilization and help identify opportunities to improve efficiency without compromising patient care.

Stay Connected to Patients & Families

• Provide clinical guidance related to patient care, symptom management, and end-of-life needs.
• Help address patient and family concerns with compassion, responsiveness, and professionalism.
• Conduct patient visits and admissions when needed to support our patients, families, and clinical team.
• Step into delegated responsibilities in the absence of the Director of Clinical & Patient Services, as directed by leadership and agency policy.

What We’re Looking For

Required

• Current, unrestricted RN license.
• 3–5 years of clinical nursing experience, including at least 2 years of hospice or home health experience.
• Strong clinical judgment, communication, organization, and leadership skills.
• A genuine commitment to providing compassionate, patient- and family-centered care.

Preferred

• Bachelor of Science in Nursing (BSN). An Associate Degree in Nursing (ADN) with equivalent experience will be considered.
• 1–2 years of leadership, supervisory, or charge nurse experience.
• Experience with CMS hospice Conditions of Participation (42 CFR 418) and Idaho hospice regulations.
• Certified Hospice and Palliative Nurse (CHPN) certification, or willingness to obtain certification within 18 months of hire.