Job Application for Customer Service Representative (CSR)

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest assets. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.

G.E. Mechanical LLC is a leading full-service mechanical contractor, headquartered in Vineland, NJ and serving all of Southern New Jersey. Family operated since 1984, G.E. Mechanical has provided a full range of refrigeration, HVAC, plumbing, drain cleaning, and environmental services to commercial and industrial customers.

**THIS IS A TEMPORARY POSITION THROUGH THE END OF THE YEAR (2025)**

THURSDAY - MONDAY 9AM-5:30PM

POSITION OVERVIEW:

The Closeout Specialist is a specialized Customer Service Representative responsible for coordinating the intake of customer information, supporting real-time communication with field technicians, and ensuring proper execution and closure of service work orders across all divisions (HVAC, Plumbing, Environmental). This role plays a critical part in maintaining service quality by reviewing, validating, and finalizing job documentation. This position ensures that all completed work is compliant with scope, accurately recorded, and ready for billing—serving as a key checkpoint in the work order lifecycle and supporting the company’s operational integrity.

RESPONSIBILITIES:

Review and verify completion of all service tickets for accuracy and thoroughness

Ensure technician notes, material usage, time entries, and job photos are properly documented

Identify missing or inconsistent information and coordinate with field technicians, dispatchers, or CSRs to resolve discrepancies

Confirm arrival and departure times through GPS tracking when applicable

Validate scope of work completion against job requirements

Organize and prepare final closeout packages using standard document tools (e.g., PDF editors, Word documents)

Support the billing team by submitting clean, compliant work orders for invoicing

Maintain records of closeout completions and escalate aged or unresolved tickets

Participate in team meetings, provide status updates, and contribute to process improvement discussions

Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite

Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies

Provide hourly rates, pricing holds, and take payment information when applicable

Route calls to the appropriate departments/individuals

MINIMUM QUALIFICATIONS:

Education/Experience:

Minimum 2 years of experience in a service, dispatch, or administrative support role

Preferred Qualifications

High school diploma or equivalent (Associate’s or technical degree preferred)

Experience in HVAC, plumbing, construction, or related mechanical services industry strongly preferred

Comfortable working in a fast-paced environment with shifting priorities

Prior experience with service management software and GPS platforms is a plus

Proficiency in Microsoft Word, Excel, & Outlook

Strong attention to detail and ability to identify inconsistencies or incomplete documentation

Proficient in reviewing digital files, editing PDFs, and preparing formatted job documents

Ability to work independently with minimal oversight and manage time effectively

Familiarity with field service operations, job costing, and service ticket structure preferred

Strong communication skills and ability to interact with both office staff and field technicians

*** REWARDING YOUR PERFORMANCE ***

Competitive salary, commensurate with experience

Company paid holidays

Salary Range: $20 - $24

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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All hiring and employment at G.E. MECHANICAL LLC is at will. I understand this application is not an employee contract, nor can it be used to create one. Employment by G.E. MECHANICAL LLC has no specific term and may be terminated by the employee or G.E. MECHANICAL LLC. with or without notice. I acknowledge that G.E. MECHANICAL LLC has not made any promises or representations that differ from those contained in this paragraph. I understand I must provide satisfactory documents to establish my identity and right to work in the United States, if I am offered a position with G.E. MECHANICAL LLC and that failure to provide this evidence will result in the termination of my employment. I release and agree to hold harmless any individual, company, business institution or government agency from all liability with regard to furnishing information to G.E. MECHANICAL LLC I agree to release and hold harmless G.E. MECHANICAL LLC from all liability with respect to the receipt of such information. I certify that the information I have furnished on this application form is true and complete. I understand that if any misrepresentation has been made by me verbally or in writing, any offer of employment made to me may be withdrawn or my subsequent employment with G.E. MECHANICAL LLC may be terminated.

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Customer Service Representative (CSR) - TEMPORARY

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