Product & Solutions Architect

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future. 

ROLE DESCRIPTION

As a Product and Solutions Architect you design blended learning strategies for high-value B2B and B2G customers, provide consultative product expertise to the sales process, and contribute to the ongoing discovery, development and delivery of scalable learning products for business.

RESPONSIBILITIES

Sales Support

• Have deep understanding of GA’s expansive suite of products and solutions expanding beyond the standard offerings into the history of custom programs at GA that supports our ability to say yes to more and deliver revenue at speed
• Understand how our solutions and products translate to solving specific enterprise pain points and can communicate that in a thought leading, credible manner
• Lead calls or meetings with clients to drill in on learning objectives, participate in the creation and review of proposals, and make recommendations to achieve the client’s objectives.
• Are capable of handling 50% of calls independently with a solid baseline of competency across either of our core offerings Tech or Data & AI. 
• Ability to confidently manage discussion across secondary offerings of PM, UX and Marketing
• Select SMEs to bring to the sales conversations that will bring the industry expertise and support you in the creation of a solution that will delight the customer and ultimately bring the deal closer to closing. 
• Establish consultative, advisory relationships with client stakeholders pre- and post-sale by sharing best practices on GAs approach to the given solution, rational behind content configuration, instructional design and acting as an internal subject matter expert.
• Respond to RFPs, ensuring GA outlines the best offering/set of capabilities possible    to win the deal.
• Be entrepreneurial in approach with a can do attitude 
• Can make internal recommendations in feasibility of programme deployment with understanding of scope, development needs, deployment nuance (VMs, instructor profile etc) and market opportunity 

 

Design + Execution

• Lead design calls to guide clients through program content, share insight/rationale for both the content direction, instructional approach, and incorporate client feedback.
• Leverage innovative instructional design methods to create proposed programs, and high level learning designs that are engaging, outcomes-driven in-person (ie, classroom) or virtual (remote) and tailored for GA’s clients. 
• Partner with the content development team to ensure scope and approach both delights the customer and is achievable in development and results in accurate development estimates to ensure margin protection at the point of inception. 
• Work cross-functionally with GA’s Sales, Product Development , Ops, Client Services (and other functions) to provide visibility and feedback into new partner goals, so they can efficiently implement and improve Solutions.
• Actively participate with Voice Of Customer initiatives across GA Solution lines - proactively participate in feedback loops that improve the efficacy of GA solution-suites (aligned with quarterly and annual review cycles)

 

TYPICAL DAY

As a Product and Solutions Architect a typical day might include the following:

• Leading a scoping call with a prospect or client stakeholder to uncover training needs or further define learning objectives within identified areas of interest.
• Working with an Account Director to help draft or give input on a proposal or RFP in development.
• Partnering with an SME to brainstorm and restructure the content narrative for a program to make it speak to the needs of a specific client.
• Handle incoming requests from ADs on what content we have in relation to their client needs
• Attending a handover meeting/internal kickoff to translate what you have heard in presale to the custom dev team, adding nuance to approach and clear communicating direction of content with thought behind rational
• Researching trends in data, AI, digital marketing, or other GA disciplines to stay up to date with client engagement.
• Feeding back client insights to Product owners to help inform the product roadmap

QUALIFICATIONS

Our ideal candidate comes with at least 5 years of experience in instructional design and consulting, or is experienced in interacting with clients.

Ideal skills/experience includes:

• Familiarity with Google Suite (e.g., Google slides, Google docs) and Keynote
• Strong competency across at least one of our core disciplines (Tech/Data) with ability to navigate complex conversations in other disciplines
• Background in a client-facing role, either interacting with or managing stakeholders
• Commercial orientation, with experience in "selling" sophisticated solutions in pre-sales environments and growing relationships in alignment with long-term partnership strategies
• History of quickly developing strong and trust-based client relationships with C-Suite and their direct reports; ability to influence partners—especially executive audiences—through data, well structured arguments, and compelling narratives
• Experience with designing in-person learning experiences and engagement strategies
• Ease in collaborating with subject matter experts and synthesizing feedback
• Experience with scoping learning needs and conducting needs analyses

 

This job might be for you if:

• You’re comfortable with ambiguity and enjoy solving problems.
• You’re patient, cool under pressure, and have strong attention to detail.
• You’re naturally curious and eager to explore a variety of industries and disciplines.
• Deep curiosity and passion for all things education, learning, tech.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.