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Trust & Safety Lead

Los Angeles, California, United States; San Mateo, California, United States

Genies is an AI avatar and games technology company powering the next generation of digital experiences through Smart Avatars. Genies' technology stack is rooted in empowering user generated content through the company's two main mantras:

 

“Anyone can create anything” & “Everything works with everything”

 

By combining these two guiding principles, individuals can craft limitless experiences while IP owners can build dynamic social gaming ecosystems powered by user-generated content (UGC) and AI Avatars—what Genies calls "Parties."

 

Genies' technology stack features a comprehensive suite of UGC tools that enable anyone to create AI avatars, complete with customizable fashion, props, behaviors, and personalities, as well as immersive AI avatar experiences. At its core is the Genies Avatar Framework, which leverages machine learning and computer graphics to ensure seamless interoperability across all user-generated AI avatars and experiences—unlocking boundless creative potential.

 

Early adopters of Genies’ first gen avatars include icons like Justin Bieber, Rihanna, J Balvin, Migos, and thousands more. With offices in Los Angeles and San Francisco, Genies has raised $200M from notable investors including Silver Lake, BOND, NEA, and Bob Iger.

 

We are seeking a Trust & Safety Lead to oversee the integrity and safety of our growing ecosystem of user-generated content (UGC) and AI-powered creation tools. This includes developing policies, systems, and tools to prevent misuse of avatar customization, digital goods, and social interactions, while also safeguarding against emerging risks associated with AI-generated content — such as impersonation, offensive material, or unauthorized use of likeness or training data. You’ll work cross-functionally to ensure that Genies remains a safe, respectful, and inclusive space for creators, consumers, and partners alike as we scale next-gen identity and expression.

 

What You’ll Be Doing

  • Own and evolve Genies’ Trust & Safety strategy across all surfaces, ensuring a safe, respectful, and inclusive digital environment.
  • Establish and enforce community guidelines, moderation frameworks, and enforcement policies for user-generated content, digital goods, and virtual interactions.
  • Partner with Engineering and Product to develop scalable tools and systems for content moderation, abuse detection, user reporting, and risk mitigation.
  • Work with our partners to implement their brand specific trust and safety requirements.
  • Monitor platform behavior and trends to proactively identify emerging risks and design safeguards before issues scale.
  • Act as the central liaison for safety escalations, working cross-functionally with Legal, Partnerships, Support, and Executive Leadership to handle incidents with speed and integrity.
  • Work within our UGC communities to build and manage a team of moderators to help cultivate and enforce our standards.
  • Collaborate with internal stakeholders to promote user education, transparency, and community well-being through clear communication and policy updates.
  • Stay ahead of industry trends, regulatory guidance, and global policy developments to ensure Genies remains at the forefront of platform safety.

What You Should Have

  • 5–7+ years of experience in Trust & Safety, Content Moderation, Risk, or Policy roles within digital platforms or creator ecosystems.
  • Proven experience creating and implementing scalable trust & safety operations and policies, ideally for a consumer or social product.
  • Strong understanding of UGC moderation, policy development, abuse trends, and risk detection systems.
  • Demonstrated leadership in crisis response and sensitive incident management.
  • Excellent judgment and communication skills — comfortable making high-stakes decisions quickly and collaboratively.
  • Ability to work cross-functionally and influence teams across product, engineering, legal, and ops.
  • A passion for digital identity, creator platforms, or virtual economies is a strong plus.
  • Experience managing a global or distributed moderation team is a bonus.

Here's why you'll love working at Genies:

  • You'll work with a team that you’ll be able to learn from and grow with, including support for your own professional development
  • You'll be at the helm of your own career, shaping it with your own innovative contributions to a nascent team and product with flexible hours and a work from home policy
  • You'll enjoy the culture and perks of a startup, with the stability of being well funded 
  • Comprehensive health insurance for you and your family (Anthem + Kaiser Options Available), Dental and Vision Insurance
  • Competitive salaries for all full time employees 
  • Unlimited paid time off, sick time, and paid company holidays, in addition to paid parental leave, bereavement leave, and jury duty leave for full-time employees
  • Health & wellness support through programs such as monthly wellness reimbursement 
  • Working in a brand new, bright, open-environment and fun office space - there’s even a slide! 
  • Choice of MacBook or windows laptop

Starting Salary: $210K - $260K

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