Commercial Operation Expert

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy, vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. 

Job Scope:

Commercial Operation Expert provides account management and operational support to Business Development team, for external sales & marketing activities. Collaborated with Production, Logistics and Finance teams, Commercial Operation Manager takes full responsibility of the daily operation in customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is proactive account management and systematic LTC management to facilitate the smooth deal closing and project fulfillment.

Key Responsibilities:

• Perform daily operation support to Business Development team, by preparing quotations, placing orders, overseeing material transferring, coordinating payment collection, etc
• Take charge of contract management, including but not limited to coordination of contract review, initiation of approval and signing process, document archiving, etc.
• Engage in customer management and Coordinate customer onsite visits and audits. Maintain effective communication with customers providing operational support when necessary.
• Collaborate with Solution BD and Commercial BD; prepare commercial data report and consequent analysis, centralize the information/knowledge management on Confluence
• Collaborate with various internal teams and departments, including BD/Sales, production, PM, logistics and finance, etc. to optimize the Lead-to-Cash workflow and achieve sustainable growth
• Collaborate with Marketing and IT group to ensure the working platform run smoothly and actively propose changes to optimize systems’ performance.

Qualifications: 

• BA or MS degree in life sciences
• Excellent verbal and written communication skill in both English and
• Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
• A detail-oriented team player with the ability of working in a fast paced and challenging environment to handle multiple projects simultaneously and meet deadlines.
• Background in therapeutic antibody or Gene & cell therapy is a Plus

#PB

#LW

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.