Community Volunteer Support Specialist

About Geocaching HQ

We are the global headquarters for the game of geocaching. Our mission is to inspire outdoor adventure, exploration, and community. Our products empower a worldwide community of geocachers to make every location an adventure and everyone an explorer.

At Geocaching HQ, we strive to be the best place our employees have ever worked. We foster a workplace rooted in compassion and candor, and we invite you to join us!

Position overview

As a Community Volunteer Support Specialist, you steward the global and dynamic game of geocaching. You apply your knowledge of geocaching and manage projects to engage and support community volunteers and curate the rules for sustainable game play.

Responsibilities and duties

• Geocaching Community Volunteer Support
  • Communicate regularly with geocachers and community volunteers across multiple channels. Identify and implement opportunities to improve communication strategy
  • Develop and oversee projects to improve volunteer support start to finish
  • Identify regional needs for community volunteers and advocate for them
  • Assist with vetting, onboarding, coaching, and appreciation of all community volunteers.
  • Coach volunteers and volunteer teams when needed and through tough situations
  • Maintain a strong communication feedback loop between Geocaching HQ and the community volunteers
• Game Stewardship
  • Keep a pulse on the nuances of the game and ensure that the geocaching guidelines are in-line with our community’s expectations and requirements for long-term sustainable growth
  • Interpret the geocache hiding guidelines and mediate disputes when necessary
  • Serve as both an internal and external resource of game knowledge and current events
  • Ensure online resources used by the community are up-to-date
  • Represent Geocaching HQ at community events

Skills and experience

• Proven ability to turn out excellent written communication
• Passion for geocaching. Significant experience in the game is a huge plus 
• Experience in volunteer management, customer service, conflict resolution, or game moderation
• Excellent project management skills, including being detail-oriented and able to multi-task
• Successful at collaborating with co-workers, within and between departments
• Talented at finding creative solutions for sticky issues, particularly interpersonal ones
• The ability to communicate at a professional level in a second language is strongly desired (German, French, and Dutch in particular)
• Experience with and recognition for cultural diversity
• 3-5 years of work experience, with at least 1-2 years related to this role

Required, education, licenses, or certifications: Not applicable

Company competencies

• Accountability: Actively seeing commitments through to completion; taking responsibility for actions, welcoming feedback, and effectively explaining decisions.
• Adaptability: Demonstrating openness, flexibility, and agility in response to changing environments or circumstances.
• Collaboration: Identifying appropriate contributors from across and within teams; working with them in a way that leads to effective results and positive relationships.
• Problem Solving: Proactively recognizing challenges, analyzing potential responses, and taking initiative that leads to a thoughtful result.
• Results-Oriented: Outcomes matter; taking responsibility for the timing and results of work and projects.
• Self-Awareness: Continually improving upon personal strengths and areas for growth. Recognizing and managing our own emotions; recognizing and responding well to the emotions of others.

Behaviors

• Exemplify our company values: authenticity, effectiveness, passion, inclusivity
• Demonstrate collaborative communication and negotiation skills
• High level of emotional intelligence and interpersonal skills
• Ability to discern appropriate judgment and discretion 
• Possess a growth mindset with a desire to learn, develop, and share skills
• Graciously give and receive feedback  
• Effectively plan, organize, and prioritize workload

Physical demands and work environment

This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required. 

Compensation and benefits

We carefully consider a wide range of factors, including your experience and internal equity, when determining individual pay. This position’s FLSA classification is non-exempt. The range for this role is $29.63 - $43.26 per hour, with an expected starting rate of $29.63 - $33.71 per hour. This position is eligible for annual salary increases and bonus (dependent on company & individual performance). 

In addition to a collaborative workforce and a variety of office perks, below are some of our current benefits:

• Comprehensive benefits package: medical, dental, vision insurance. We cover the health insurance premiums for you and your eligible dependents.
• Employer-paid premiums for Short and long-term disability, basic life and AD&D. 
• Options to enroll in Flexible Spending Account (health and dependent care) and additional voluntary life insurance.
• 401k retirement plan: traditional and/or Roth, plus a 4% employer match with immediate vesting.
• Healthy work/life balance: generous PTO (120 hour accrual for each of the first two years of full-time employment, with increased accruals after that) and 10 paid holidays + 2 bonus days, monthly company social events, unlimited access to our Employee Assistance Program, budget for team outings, and more.
• Free Geocaching Premium Membership (plus one for a buddy!) to cache to your heart's content!
• One month paid Sabbatical every 7 years.
• Free unlimited ski/snowboard lift tickets or reimbursement up to $300/year towards outdoor activities.
• On-site gear closet so you can enjoy the great outdoors.
• Employer paid commute options with ORCA cards and on-site parking.
• Professional development programs and budget tailored to your learning & growth -- not in the cookie-cutter "one size fits all" approach.
• Employer charitable donation matching program, adoption benefits, and reimbursement for child/pet/elderly parent caretaker needs.
• Catered in-office lunches Monday-Thursday
• Two hours of paid geocaching per month.

Statement of inclusivity

Geocaching HQ works actively and intentionally to build a diverse, equitable, and inclusive company and worldwide community. We encourage everyone to apply and welcome applicants who are historically underrepresented in the technology and outdoor industries.