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Field Services Coordinator (Temporary, 6 months)
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are expanding our Field Services in Europe and we are looking for a Field Service Coordinator to kick off the project under an initial temporary contract of 6 months. The Field Services Coordinator is tasked with orchestrating installation projects and ensuring the deployment of Geotab solutions aligns with rigorous technical standards set by the company. This role demands a self-driven, meticulously organized, and dedicated individual capable of fostering strong relationships with internal installers and external vendors.
What you'll do:
Collaborating with a team of installation specialists, the incumbent will take charge of overseeing Geotab installation programs. Working autonomously, this role entails managing projects of diverse scales, spanning from singular vehicle installations to deployments involving thousands of vehicles. The responsibilities extend across Commercial customers and Federal Government clients alike.
How you'll make an impact
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Installation Project Coordination
- Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
- Award projects to internal and/or third party installers; set time-line expectations and ensure they are met.
- Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.
- Act as a liaison between the customer and installer. Resolve their issues and concerns, escalate as necessary.
- Ensure the installation guides, instructions and other important information are communicated to the installers.
Lead Field Service Strategic Troubleshooting
- Troubleshoot challenges installers are having in the field and escalate as necessary.
- Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
- Maintain the installer network database by keeping the database current.
Ensure Exceptional Customer Service
- Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.
- Work with installers to resolve incorrect invoices.
- Ensure the installers are paid for their services within agreed upon time period and assist installers with payment related questions.
- Work with accounting to ensure our customers are billed for on-site field services.
- Confirm the installation reports are received by the customers and installers.
- Prepare periodic Field Services status reports.
- Support Geotab global strategic initiatives.
What you'll bring to the role
- Diploma/Degree specialization in business administration, industrial management or a related field highly valued.
- 1-3 years of experience in similar roles, managing third party contractor relationships.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Outstanding customer service skills.
- Experience working with Salesforce.
- Proven analytical and data decision-making capabilities when making business recommendations during project coordination.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Strong communication skills, with proven ability to influence external and internal stakeholders in both Spanish and English.
- Strong interpersonal relationship building skills.
- A strong team-player with the ability to engage with all levels of the organization.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
What makes our staff passionate about Geotab?
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
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