Field Services Coordinator (Temporary, 6 months)
Who we are
Who you are:
We are expanding our Field Services in Europe and we are looking for a Field Service Coordinator to kick off the project under an initial temporary contract of 6 months. The Field Services Coordinator is tasked with orchestrating installation projects and ensuring the deployment of Geotab solutions aligns with rigorous technical standards set by the company. This role demands a self-driven, meticulously organized, and dedicated individual capable of fostering strong relationships with internal installers and external vendors.
What you'll do:
Collaborating with a team of installation specialists, the incumbent will take charge of overseeing Geotab installation programs. Working autonomously, this role entails managing projects of diverse scales, spanning from singular vehicle installations to deployments involving thousands of vehicles. The responsibilities extend across Commercial customers and Federal Government clients alike.
How you'll make an impact
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Installation Project Coordination
- Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
- Award projects to internal and/or third party installers; set time-line expectations and ensure they are met.
- Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.
- Act as a liaison between the customer and installer. Resolve their issues and concerns, escalate as necessary.
- Ensure the installation guides, instructions and other important information are communicated to the installers.
Lead Field Service Strategic Troubleshooting
- Troubleshoot challenges installers are having in the field and escalate as necessary.
- Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
- Maintain the installer network database by keeping the database current.
Ensure Exceptional Customer Service
- Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.
- Work with installers to resolve incorrect invoices.
- Ensure the installers are paid for their services within agreed upon time period and assist installers with payment related questions.
- Work with accounting to ensure our customers are billed for on-site field services.
- Confirm the installation reports are received by the customers and installers.
- Prepare periodic Field Services status reports.
- Support Geotab global strategic initiatives.
What you'll bring to the role
- Diploma/Degree specialization in business administration, industrial management or a related field highly valued.
- 1-3 years of experience in similar roles, managing third party contractor relationships.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Outstanding customer service skills.
- Experience working with Salesforce.
- Proven analytical and data decision-making capabilities when making business recommendations during project coordination.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Strong communication skills, with proven ability to influence external and internal stakeholders in both Spanish and English.
- Strong interpersonal relationship building skills.
- A strong team-player with the ability to engage with all levels of the organization.
What makes our staff passionate about Geotab?
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
How we work
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