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Customer Relationship Specialist
Madrid, Spain - Spain
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a proactive and customer-focused Customer Relationship Specialist, with a passion for building strong relationships. With excellent communication and problem-solving skills, you thrive in a fast-paced environment and are dedicated to ensuring customer satisfaction, retention, and growth.
What you'll do:
As a Customer Relationship Specialist, you will be the primary point of contact for end customers and partners, managing their needs and ensuring a seamless customer experience. You will handle inquiries via email and phone, own cases from start to resolution, and escalate issues as needed—all while fostering long-term customer loyalty.
How you'll make an impact
- Develop a deep understanding of the customers goals, challenges, and desired outcomes.
- Address all incoming inquiries, ensuring resolution within set SLAs and a focus on continuous service excellence.
- Monitor customer health and identify improvement/engagement opportunities and potential risks
- Maintain detailed records of customer interactions and activities in a Salesforce.
- Navigate the organizational structures of individual sponsors to identify key stakeholders and decision-makers.
- Manage and cultivate relationships with secondary contacts
- Communicate customer feedback and insights to internal teams to drive program direction and continuous improvements.
- Engage in regular communication and updates with internal stakeholders (Signature Account Advisor, PAM, leadership etc)
- Work with Partners as well as various vendors to address technical issues.
- Host or attend regularly scheduled meetings with partner and/or customer to review account status, issues, accomplishments etc.
What you'll bring to the role
- 1-3 years in customer service/support capacity.
- Relationship building skills, possessing a unique blend of customer-centric expertise, relationship-building skills, and a data-driven approach to driving customer success and loyalty.
- Problem-solving skills, to navigate complex organizations and advocate for customer's needs.
- Demonstrated ability to build and maintain strong, trusted relationships with customers at all levels.
- Excellent communication, interpersonal skills to effectively tailor messaging to different stakeholders.
- Customer service skills, being passionate about delivering exceptional customer service and driving business impact with a commitment to continuous learning and process improvement.
- Experience in cross-functional collaboration to drive engagement, improvements and adaptability and resourcefulness in dynamic environments.
- Knowledge of HOS/ELD, preferred.
- Aptitude to prioritize tasks, manage one's own time efficiently and meet deadlines, while maintaining a high level of productivity and organization.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
What makes our staff passionate about Geotab?
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.
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