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Customer Care Accounts Coordinator

Atlanta, Georgia - USA

Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Care Accounts Coordinator who will provide essential administrative and operational support to the Customer Care team to help deliver exceptional service, enhance customer satisfaction, retention, and overall experience. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Customer Care Accounts Coordinator, you'll play a pivotal role in ensuring a seamless experience for our Geofleet customers, from efficient onboarding and smooth transitions to our Direct team. You will also be instrumental in the successful coordination of key Signature events and providing crucial support for Direct Accounts' deliverables. You'll actively contribute to process improvements and foster strong collaboration across internal teams and stakeholders, ensuring the timely and accurate execution of tasks related to contracts, order forms, and Marketplace solutions, while also liaising with Customer Care and Marketing on important initiatives.

How you'll make an impact

  • Coordinate onboarding and set up of Geofleet customers. Manage the transfer of Geotfleet customers to management by the Direct team working closely with Finance, Legal and operations teams. 

  • Work with the internal Geotab teams to contract, deploy and support add on sales, cameras and other Marketplace solutions. 

  • Manage order forms and DocuSign contracts for Geofleet, ensuring accuracy, compliance, and timely processing in coordination with finance and key stakeholders.

  • Organize project management for Signature events, including Connected Conversations, Client Advisory, Connect, and others, overseeing planning, execution, and stakeholder coordination.

  • Support Direct Accounts on key deliverables, focusing on contracts, integration projects, and process improvements to drive efficiency and seamless execution.

  • Support the Customer Care Team in executing and advancing assigned projects and strategic assignments by providing administrative guidance, coordination, and internal collaboration. Serve as the primary point of contact for the Signature and Direct account advisors, ensuring seamless communication and alignment on project goals and progress.

  • Assist leadership in defining resources required to support department and project initiatives, ensuring consistent communication across Leadership. 

  • Define high-level work plans, key project tasks and deliverables, and manage the integration of resources and knowledge across projects and tasks.

  • Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

  • Provide support for events, shows, and sales/BD activities.

  • Liaison between Customer Care team and  Marketing for ongoing Customer Care initiatives, Website Content. 

  • Coordinate events like Partner Summits. Coordinate Signature Involvement/Engagement and help to organize content for events.

  • Coordinate the Quarterly Customer Obsession Events work with Product Marketing to highlight customer gaps or new product offerings.

  • Coordinate Speakers for bi-weekly ongoing education events ( Marketplace Solutions/Partner Communications/Product announcements).

  • Manage Upfitter the onboarding of the ongoing upfitter order process with the Orders Team.   

  • Manage Autocar portal process to ensure order accuracy, compliance, and timely processing in coordination with finance and key stakeholders.

  • Ensure adherence to corporate standards and practices.

What you'll bring to the role

  • Post-Secondary Diploma/Degree specializing in Business, Engineering, Computer Science or a related field. Equivalent combination of education and/or work experience in related field may be substituted.

  • 1-3 years of experience in Project Management or similar arena.

  • 1-3 years of experience working with business stakeholders within a cross-functional matrix environment.

  • Strong written and verbal communication for interacting with customers and internal teams.

  • Ability to draft professional emails, reports, and presentations.

  • Active listening skills to understand business needs and feedback.

  • Ability to multitask and prioritize tasks efficiently.

  • Ability to keep track of multiple projects, deadlines, and stakeholder requests.

  • Attention to detail in managing documentation and stakeholder deliverables.

  • Proclivity for identifying challenges and proactively finding solutions.

  • Ability to troubleshoot stakeholder concerns and escalate issues when necessary.

  • Adaptability in handling unexpected changes or urgent tasks.

  • A strong team-player with the ability to engage with all levels of the organization.

  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

  • Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 

Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
 

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster.  By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.

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