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Partner Success Manager

Oakville, Ontario - Canada

Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Partner Success Manager who will cultivate and maintain strong, productive relationships with assigned Geotab Partners, ensuring they are equipped, enabled, and motivated to effectively market, sell, implement, and support Geotab solutions to drive mutual success. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Partner Success Manager, your key responsibilities involve managing the partner lifecycle, including relationship building, strategic planning, enablement, and performance monitoring. You will work closely with partners and internal Geotab teams like Sales, Marketing, Support, and Product.

To be successful, you'll need strong relationship-building, communication, and influencing skills. Additionally, you must have proven experience in partner or account management, strategic planning, and strong analytical abilities.

How you'll make an impact

  • Build and nurture trusted advisor relationships with key stakeholders within assigned partner organizations. Understand their business goals, market strategy, and operational capabilities.

  • Oversee the onboarding process for new partners within a portfolio. Develop and deliver ongoing enablement plans, ensuring partners have access to and utilize Geotab training, resources, certifications, and tools needed for success.

  • Collaborate with partners to develop joint business plans outlining mutual goals, sales targets, marketing activities, and key performance indicators (KPIs). Conduct regular business reviews (e.g., QBRs) to track progress, identify challenges, and adjust strategies.

  • Proactively monitor partner performance against agreed-upon metrics. Identify underperforming partners and develop corrective action plans. Recognize high-performing partners and identify opportunities for further growth and investment.

  • Ensure partners understand the full value proposition of Geotab solutions and the Partner Program. Act as the partner's advocate within Geotab, liaising with Sales, Marketing, Support, Product, and other internal teams to resolve issues and facilitate partner needs.

  • Work with partners to identify upselling, cross-selling, service attachment, and expansion into new segments.

  • Ensure partners understand and adhere to Geotab Partner Program requirements and policies. Collect and synthesize partner feedback regarding Geotab products, services, and the Partner Program, channeling it back to relevant internal teams for continuous improvement.

  • Work closely with Geotab Partner Account Managers (PAMs) and other internal stakeholders to present a unified front and provide seamless support to partners.

What you'll bring to the role

  • Minimum 8+ years of combined experience in roles such as Channel Management, Partner Management, Partner Success, or Senior Account Management within the technology sector (SaaS, IoT, or Telematics preferred).

  • Bachelor’s Degree in Business Administration, Marketing, or a related field, or equivalent practical experience.

  • A proven track record of successfully managing and growing a portfolio of channel partners or strategic accounts.

  • Demonstrated experience in developing and executing joint business plans with partners.

  • Strong understanding of channel sales models, partner ecosystems, and partner profitability drivers.

  • Experience working with CRM systems (e.g., Salesforce) and potentially Partner Relationship Management (PRM) platforms.

  • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels.  

  • Strong analytical and problem-solving skills; ability to translate data insights into actionable strategies.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 

Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

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Geotab’s Voluntary Self-Identification Survey

Geotab is committed to fair and equitable treatment for all, and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. At Geotab, our unique company culture is built upon the value of “always do the right thing” which is embraced by employees around the world. As a global organization, we continuously seek ways in which we can support both our staff and our communities through programs and partnerships focused on empowering diversity and prioritizing inclusion. 

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary. Opting not to participate will not impact your job application in any way. Information obtained will not be associated with your name or job application in any identifiable manner. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. The information collected in this survey is only available to HR staff and Geotab data scientists to view in aggregated data format and not on an individual basis. Your answer will be maintained confidential and not be seen by selecting officials or anyone else involved in making hiring decisions.

Note to USA Applicants: This is a separate survey from the EEO-1 Voluntary Self Identification Form used in the United States for compliance purposes. We feel that the options found in the mandated survey do not encompass the rich diversity of our applicants, and as such strive to provide additional responses that reflect the landscape more accurately.

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