Back to jobs
New

Product Operations Manager - Voice of the Customer

Oakville, Ontario - Canada

Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Product Operations Manager - Voice of the Customer who will be responsible for enabling our Product Management and Customer teams to deliver amazing products at scale by driving a strong Voice of the Customer program that brings actionable insights into every stage of the product lifecycle. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Product Operations Manager – Voice of the Customer, you will lead the strategy and execution of Geotab’s end-to-end Voice of the Customer program. Your focus will be on designing scalable feedback systems, synthesizing insights, and embedding customer perspectives into product planning and delivery. You will enable the Product Management and Customer-facing teams to act on feedback more effectively, driving improvements that align with both user needs and business priorities.

You will also contribute to broader Product Operations initiatives—streamlining processes, supporting roadmap execution, and driving operational excellence across the product lifecycle. This includes facilitating cross-functional collaboration, optimizing tooling and feedback channels, and participating in internal product enablement activities. To succeed in this role, you’ll be a strong communicator, a self-starter with analytical thinking, and a skilled collaborator. You’ll have the ability to manage multiple priorities, deliver programs from concept to execution, and influence decision-making through well-crafted insights.

How you'll make an impact:

  • Streamline and optimize critical and routine tasks and processes within the Product Management team.
  • Manage internal team documentation related to product and development processes, guidelines, resources, and content, including Product RACI.
  • Collaborate with delivery, design, and engineering teams to identify and resolve areas of friction in the product life cycle.
  • Oversee Product Management onboarding and professional development to ensure new members quickly contribute value to the organization.
  • Facilitate the dissemination of new feature information to internal teams and the wider market by providing details on the why and benefits of work completed.
  • Collaborate with support and sales to enhance the customer experience and integrate feedback into planning.
  • Establish and maintain a product management communication channel within Geotab and the Product Management team.
  • Develop systems and processes for qualitative and quantitative evidence collection, fostering a data-informed culture.
  • Define, track, and analyze key product metrics, including NPS, North Star Metrics, and user behavior data, and share insights with the product team.
  • Execute VOC studies and surveys, such as NPS and CSAT, and perform analysis for product and other organizational teams.
  • Strategize, design, and execute a digital adoption program for new and existing features to achieve feature goals.
  • Manage the product management tech stack and document best practices in the product management playbook.
  • Develop and deliver training on product management practices, processes, tools, and systems.
  • Support and promote the usage of product tools, like Google Analytics and WalkMe, to draw insights and trends for the product leadership team.
  • Coordinate key events, including roadmap sharing, product board reviews, Product Community of Practice, and strategic planning meetings.
  • Coordinate the release of new product features, working closely with the engineering team to ensure on-time delivery and quality standards.
  • Support the development of an efficient product planning process that creates an achievable and measurable product roadmap while holding teams accountable for delivery.

What you'll bring to the role:

  • 3-5 years of experience in relevant role.
  • Experience working with customer feedback via surveys, interviews, NPS, support tickets, and other research methods.
  • Strong analytical skills and comfort using tools like Google BigQuery, Superset, or other analytics platforms to turn data into insights.
  • Proven ability to work across strategy and execution, moving between high-level planning and detail-oriented tasks.
  • Familiarity with roadmapping or task management tools (e.g., Jira, Productboard, Aha!).
  • Excellent verbal and written communication skills; comfortable facilitating discussions and presenting to cross-functional teams.
  • Strategic mindset with the ability to manage priorities, influence stakeholders, and drive initiatives to completion.
  • Comfortable with ambiguity and adaptable to change in a fast-paced SaaS environment.
  • Post-secondary education in Business, Engineering, Computer Science, or a related field—or equivalent work experience.
  • Experience and confidence in facilitating, as well as presenting at meetings and presentations with large audiences (could even be a company wide town hall).
  • Experience and confidence in working with all levels of the business - from c-suite to individual contributor (IC) level. Not afraid to make suggestions, to articulate your point of contention, or roll out net-positive changes that might not please everyone, every time.
  • Entrepreneurial mindset and comfortable in a flat organization.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 

Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Geotab’s Voluntary Self-Identification Survey

Geotab is committed to fair and equitable treatment for all, and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. At Geotab, our unique company culture is built upon the value of “always do the right thing” which is embraced by employees around the world. As a global organization, we continuously seek ways in which we can support both our staff and our communities through programs and partnerships focused on empowering diversity and prioritizing inclusion. 

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary. Opting not to participate will not impact your job application in any way. Information obtained will not be associated with your name or job application in any identifiable manner. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. The information collected in this survey is only available to HR staff and Geotab data scientists to view in aggregated data format and not on an individual basis. Your answer will be maintained confidential and not be seen by selecting officials or anyone else involved in making hiring decisions.

Note to USA Applicants: This is a separate survey from the EEO-1 Voluntary Self Identification Form used in the United States for compliance purposes. We feel that the options found in the mandated survey do not encompass the rich diversity of our applicants, and as such strive to provide additional responses that reflect the landscape more accurately.

Select...
Select...
Select...
Select...