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Design Operations Manager (12 Month Fixed Term Contract)
Oakville, Ontario - Canada; Toronto, Ontario - Canada
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Design Operations Manager who will empowers our Design team to create exceptional user experiences efficiently and at scale. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a Design Operations Manager, your responsibilities combine operational rigor with strategic thinking while connecting the team's daily activities to overarching business goals. Key accountabilities will include establishing and refining our design processes and standards (in our Design Handbook), quantifying the impact of design through data-driven insights, fostering seamless communication and collaboration, and managing the operational framework that supports the entire design team. This position is a unique opportunity to shape how we build and deliver world-class, user-centered products.
How you'll make an impact:
- Streamline and optimize critical and routine tasks and processes within the Design team.
- Manage internal team documentation related to design processes, our design system, research guidelines, and team resources, including a Design RACI.
- Collaborate with product, engineering, and research teams to identify and resolve friction in the end-to-end design lifecycle.
- Oversee UX & Design team onboarding and professional development to ensure new members are set up for success and can quickly contribute value
- Champion the value of design across the organization, establishing clear channels for communicating design progress, research insights, and design system updates to stakeholders.
- Partner with Research Operations to streamline the collection and synthesis of user feedback from support, sales, and direct user engagement, ensuring insights are integrated into the design process.
- Establish and maintain a design communication channel (e.g., newsletters, chat spaces, office hours) to promote transparency and knowledge sharing within the organization.
- Develop systems and processes for qualitative and quantitative data collection to foster a data-informed design culture.
- Define, track, and analyze key design and usability metrics (e.g., UMUX-L, task success rates, time-on-task) and share insights with the design and product teams.
- Support Voice of the Customer (VOC) studies and user-focused surveys, performing analysis to inform design strategy.
- Strategize, design, and execute a program to drive adoption and measure the impact of our design system.
- Own and manage the design tech stack (e.g., Figma etc.) and document best practices in the Design Handbook.
- Develop and deliver training on design tools, processes, and design system usage.
- Support and promote the usage of analytics and user behavior tools (e.g., Pendo) to uncover insights for the design leadership team.
- Coordinate key design rituals, including design critiques, cross-functional design reviews, research share-outs, and strategic planning workshops.
- Partner with Product and Engineering to ensure design quality standards are met throughout the development and release process.
- Support the development of an efficient design planning and prioritization process that aligns with the product roadmap and ensures design resources are allocated effectively.
What you'll bring to the role:
- 3-5 years of required previous experience in any of the following areas: Design Operations, Design Program Management, UX/Product Design with a strong operational focus, Design Systems Management, or Shipped products in a design capacity or have had significant contributions to a design system.
- Deep understanding of the end-to-end design process, from discovery and user research to detailed design, prototyping, and developer handoff.
- Works iteratively and pragmatically, able to shift from high-level strategy down to the finer details.
- A logical and analytical mindset, skilled at identifying operational inefficiencies and quantifying the value and impact of design initiatives.
- Being comfortable with ambiguity, resilient to change, having the ability to adapt, and happy to be challenged, and challenge others.
- Experience managing design and collaboration tools - e.g., Figma, Miro, Zeroheight, Jira.
- Experience with Research Operations (ResearchOps) practices for managing customer feedback obtained through surveys, interviews, usability tests, and other research methodologies.
- Ability to work with both qualitative and quantitative data to inform design strategy and measure impact, using tools like Google Analytics, Superset, etc.
- Experience in a SaaS environment is highly valued.
- Excellent verbal and written communication skills, including comfort with delivering presentations and training.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- High accuracy and meticulous attention to detail.
- Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
- Strategic mindset, with a keen sense of priorities, along with an ability to pivot as the landscape changes.
- Experience administering, facilitating, driving adoption and managing software tools in general.
- Experience and confidence in facilitating, as well as presenting at meetings and workshops with large, cross-functional audiences.
- Experience and confidence in working with all levels of the business - from c-suite to individual contributor (IC) level.
- Not afraid to make suggestions, to articulate your point of contention, or roll out net-positive changes that might not please everyone, every time.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
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Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
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