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Technical Support Specialist - Bilingual French

Moncton, New Brunswick - Canada; Oakville, Ontario - Canada

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist (Bilingual French) who will provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist (Bilingual French) your key area of responsibility will be troubleshooting and resolving technical issues, providing comprehensive support for both Geotab and partner products, and ensuring customer satisfaction through effective problem diagnosis and solution delivery. You will be responsible for handling support cases from initial contact through resolution, maintaining detailed documentation, and contributing to our 24/7 support operations. You will need to work closely with customers, partners, and internal technical teams to escalate complex issues and collaborate on solutions for cameras, keyless systems, and other integrated technologies.

To be successful in this role you will be a customer-focused professional with excellent bilingual communication skills in French and English, demonstrating patience, empathy, and the ability to explain technical concepts clearly to users of varying technical backgrounds. In addition, the successful candidate will have strong technical aptitude with experience in programming languages and big data applications, proven problem-solving abilities, and the flexibility to work rotating shifts including days, evenings, nights, weekends, and holidays to support our 24/7 operations.

How you'll make an impact:

  • Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).

  • Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.

  • Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.

  • Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.

  • Manage, develop and deliver product service training directly to resellers and customers.

  • Provide successful resolution to all customer complaints.

  • Report escalating and severe concerns/issues to management.

  • Preserve the confidentiality and security of customer data and information.

  • Support Geotab global strategic initiatives.

What you'll bring to the role:

  • Ability to read, write and speak in English and French Fluently.

  • 1-3  years in customer service/support capacity.

  • 1-3 years with troubleshooting technical issues.

  • Expert level Excel skills, including creation of pivot tables and reports.

  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.

  • Highly organized and able to manage multiple tasks and projects simultaneously.

  • Excellent verbal and written communication skills.

  • Comfort speaking with customers by telephone, email and chat.

  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.

  • Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).

  • Working Knowledge in utilizing data warehouses (i.e., Google Big Query).

  • Strong interpersonal relationship building skills.

  • Strong analytical skills with the ability to problem solve well-judged decisions.

  • A strong team-player with the ability to engage with all levels of the organization.

  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

  • Ability to work any schedule in a 24/7 environment.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com.  By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.

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Geotab’s Voluntary Self-Identification Survey

Geotab is committed to fair and equitable treatment for all, and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. At Geotab, our unique company culture is built upon the value of “always do the right thing” which is embraced by employees around the world. As a global organization, we continuously seek ways in which we can support both our staff and our communities through programs and partnerships focused on empowering diversity and prioritizing inclusion. 

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary. Opting not to participate will not impact your job application in any way. Information obtained will not be associated with your name or job application in any identifiable manner. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. The information collected in this survey is only available to HR staff and Geotab data scientists to view in aggregated data format and not on an individual basis. Your answer will be maintained confidential and not be seen by selecting officials or anyone else involved in making hiring decisions.

Note to USA Applicants: This is a separate survey from the EEO-1 Voluntary Self Identification Form used in the United States for compliance purposes. We feel that the options found in the mandated survey do not encompass the rich diversity of our applicants, and as such strive to provide additional responses that reflect the landscape more accurately.

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