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Site Reliability Engineering

Detroit, Michigan - USA

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Site Reliability Engineer professionals who with training, will be able to quickly contribute to the Site Reliability team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a part of Site Reliability Engineering team, your key area of responsibility is to ensure the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. SRE supports production applications and infrastructure, focusing on restoring normal service operations efficiently and contributing to long-term system stability. 

How you'll make an impact

  • Act as a primary escalation point for critical production application/product issues.

  • Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes.

  • Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly.

  • Clearly communicate incident status, impact, and resolution steps to internal stakeholders.

  • Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications, microservices, and a vast ecosystem of millions of hardware units.

  • Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs).

  • Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times.

  • Conduct system tests to validate performance, reliability, and successful remediation of issues.

  • Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability.

  • Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes.

  • Contribute to building a culture of learning from incidents.

  • Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours.

What you'll bring to the role

  • 3 - 5 years experience in SRE/DevOps/Tier 3.

  • Strong troubleshooting skills with a systematic problem-solving approach.

  • Extensive experience resolving critical incidents in production environments.

  • Strong proficiency in Linux and operational scripting (Bash, Powershell, Python).

  • Experience with database/dataset querying (GoogleSQL, PostgreSQL, BigData), automated configuration management (via tools like Ansible), and GitOps tools (Argo CD).

  • Experience with data visualization platforms (e.g., Apache Superset/BigQuery Visualizations).

  • Familiarity with cloud platforms (GCP/Azure/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including AlertManager/Grafana).

  • Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes.

  • Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets.

  • Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting.

  • Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously.

  • Experience with incident management processes.

  • Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.

  • Excellent verbal and written communication skills.

  • Strong analytical skills with the ability to problem solve and develop well-judged decisions.

  • Strong team player with the ability to engage with all levels of the organization.

  • Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides) or equivalents.

  • Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please Note: 
  • Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
  • For roles requiring access to the customer database, candidates must have resided in the US for at least the last three years, and must successfully pass a comprehensive background check, which includes a drug test, as well as a credit check.

Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
 

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data. #LI-DNI

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Geotab’s Voluntary Self-Identification Survey

Geotab is committed to fair and equitable treatment for all, and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. At Geotab, our unique company culture is built upon the value of “always do the right thing” which is embraced by employees around the world. As a global organization, we continuously seek ways in which we can support both our staff and our communities through programs and partnerships focused on empowering diversity and prioritizing inclusion. 

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary. Opting not to participate will not impact your job application in any way. Information obtained will not be associated with your name or job application in any identifiable manner. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. The information collected in this survey is only available to HR staff and Geotab data scientists to view in aggregated data format and not on an individual basis. Your answer will be maintained confidential and not be seen by selecting officials or anyone else involved in making hiring decisions.

Note to USA Applicants: This is a separate survey from the EEO-1 Voluntary Self Identification Form used in the United States for compliance purposes. We feel that the options found in the mandated survey do not encompass the rich diversity of our applicants, and as such strive to provide additional responses that reflect the landscape more accurately.

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