Partner Support Technical Specialist
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Partner Support Technical Specialist who will support resellers directly by diagnosing and resolving hardware and software-related issues within Geotab Products (e.g. GO devices) and the MyGeotab software platform. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a Partner Support Technical Specialist your key area of responsibility will be coordinating with internal departments on the return/exchange process for Geotab devices and accessories, managing, developing and delivering product service training directly to resellers and customers, and supporting Geotab global strategic initiatives. You will need to work closely with resellers, partners, customers, and internal teams through various communication mediums (i.e., phone, chat and email).
To be successful in this role you should have a good understanding of customer service as well as a solid technical background. In addition, the successful candidate will have strong interpersonal relationship building skills and an analytical approach to problem solving.
How you'll make an impact:
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Support resellers, partners, customers, and internal teams through various communication mediums (i.e., phone, chat and email).
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Technical expert on device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
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Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
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Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
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Manage, develop and deliver product service training directly to resellers and customers.
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Provide successful resolution to all customer complaints.
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Report escalating and severe concerns/issues to management.
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Preserve the confidentiality and security of customer data and information.
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Support Geotab global strategic initiatives.
What you'll bring to the role:
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Fluent in English, B2 Spanish minimum, additional language is an asset.
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Post-Secondary Diploma/Degree or equivalent work experience.
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Diploma/Degree specialization in Engineering, Computer Science, Automotive Engineering, Data Science, or related field is an aesset.
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1-3 years in customer service/support capacity.
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1-3 years with troubleshooting technical issues.
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Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
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Working Knowledge in utilizing data warehouses (i.e., Google Big Query).
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Expert level Excel skills, including creation of pivot tables and reports.
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Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
How we work:
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