Back to jobs
Product Operations Manager
Oakville, Ontario - Canada
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
As a Product Operations Manager – Data, Tools & AI Enablement you will be responsible for empowering our Product teams with new, scalable capabilities in data, AI, and operational tooling. This role is a force multiplier, focused on streamlining the flow of information, driving healthy usage of our tools, and ensuring data consistency to improve product decision-making and cross-functional alignment.
If you thrive on optimizing systems and are passionate about leveraging data and AI to solve organizational scaling challenges—we would love to hear from you!
What you’ll do:
As a Product Operations Manager – Data, Tools & AI Enablement, you will champion operational efficiency and technical enablement. Your focus will be on designing and implementing scalable systems for data reporting, managing key product tools (e.g., Superset, request tracking), and establishing governance for emerging capabilities like a Product Management AI Center of Excellence. You will directly enable our Product department to act faster and with higher fidelity data.
To succeed in this role, you’ll be a detail-oriented, analytical self-starter with a deep understanding of data warehousing, business intelligence (BI) tooling, and system integrations. You are a skilled diplomat, capable of being the "connective tissue" between technical teams and customer-facing organizations.
How you'll make an impact:
- Eliminate friction in the product development lifecycle and defining the way the product organization works internally and externally.
- Design, implement, and govern the tooling ecosystem used for product request intake, tracking, and prioritization. This includes leveraging collaboration channels (e.g., Google Spaces, internal comms) to create an efficient and transparent idea management workflow.
- Act as the glue between Customer Experience, Support, and Product teams, streamlining processes for capturing and escalating critical operational feedback (e.g., bugs, high-impact component issues).
- Drive 100% consistency and alignment of product components and their status updates across internal systems (e.g., MyAdmin, Salesforce) to ensure accurate measurement and impact tracking.
- Standardize how product performance is measured and establish the foundation for advanced analytical capabilities powered by data and artificial intelligence.
- Establish robust systems and processes for collecting, aggregating, and ensuring a single source of truth for all product data. You will be responsible for defining, documenting, and enforcing data quality standards across product components.
- Define, build, and manage critical product reports and executive dashboards within our Business Intelligence (BI) platform (Superset), providing real-time, actionable visibility into product work and progress on goals/KPIs.
- Lead the establishment of an internal Product Management AI CoE, defining best practices, governance, and the roadmap for integrating AI-driven insights and capabilities into the core product workflow.
- Manage the product management tech stack, with a primary focus on tools that enhance data accessibility, visualization (Superset), and overall team facilitation.
- Develop and deliver training, playbooks, and documentation (e.g., best practices for using Superset, data interpretation, AI implementation guidelines) to ensure the product organization can leverage these new capabilities independently.
- Define, maintain, and evangelize the Product Operating Model standards related to data access, tooling, and reporting hygiene for maximum efficiency across all teams.
What you’ll bring to the role:
- 3-5 years of required previous experience in Product Operations, Data Analytics, Business Intelligence, or a technically-focused Program Management role.
- Deep analytical fluency in querying languages (SQL, Python preferred) and significant experience designing and maintaining dashboards in BI tools (e.g., Superset, Tableau, Looker).
- Demonstrated experience in streamlining and automating operational processes for product, engineering, or GTM teams.
- Familiarity with data structures and data consistency challenges in CRM/Support systems (e.g., Salesforce, Zendesk) and best practices for alignment.
- Proven ability to work cross-functionally and use influence, rather than authority, to drive standardization and adoption of new tools and data practices.
- Specific experience or strong interest in AI/ML governance and tooling for product development.
- Post-secondary education in Computer Science, Data Science, Information Systems, or a related technical field—or equivalent work experience.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
Apply for this job
*
indicates a required field