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Account Specialist, Customer Care

Oakville, Ontario - Canada

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Specialist who will cultivate strong client relationships and drive customer growth within the established Geotab ecosystem. The Account Specialist position serves as the foundational entry point within the dynamic Customer Success Team, ensuring sustained business expansion and loyalty. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As an Account Specialist, your key area of responsibility will be developing and maintaining strategic partnerships with existing Geotab clients to identify and unlock opportunities for account expansion. You will be responsible for addressing client inquiries, analyzing usage patterns to recommend tailored solutions, and promoting the adoption of the broader Geotab ecosystem, including the SDK and Marketplace. You will need to work closely with internal teams, including Sales, Solutions Engineering, and Product Development, to identify revenue growth and drive product enhancements. 

The ideal candidate possesses a strong foundation in customer service, a keen interest in technology, and a desire to develop strategic account management skills. Success in this role requires exceptional communication and interpersonal abilities, a proactive mindset, and a dedication to ensuring customer success.

How you'll make an impact:

  • Relationship Management: Cultivate and nurture robust relationships with assigned Geotab customers. Act as the primary point of contact, addressing client inquiries, concerns, and requests promptly and professionally. Proactively engage with clients to understand their evolving needs and ensure ongoing satisfaction. 
  • Strategic Growth: Employ a consultative approach to identify and unlock opportunities for account expansion. Analyze customer usage patterns and data to recommend tailored solutions that maximize the value derived from Geotab’s offerings. Focus on promoting the adoption of the broader Geotab ecosystem, including the SDK, Marketplace, and Big Data analytics. 
  • Ecosystem Expertise: Develop a deep understanding of Geotab's comprehensive suite of products and services, including the Software Development Kit (SDK), the Marketplace of integrated third-party applications, and the powerful Big Data analytics platform. Effectively communicate the benefits and functionalities of these tools to customers, enabling them to leverage their full potential. 
  • Complex Account Nurturing: Manage and navigate complex client accounts with sophistication and precision. Address intricate issues, coordinate cross-functional resources, and ensure seamless service delivery. Proactively identify and mitigate potential challenges, fostering long-term client retention. 
  • Cross-Functional Collaboration: Forge strong working relationships with internal teams, including Sales, Solutions Engineering, and Product Development. Collaborate to identify opportunities for revenue growth, address customer feedback, and drive product enhancements. Ensure effective communication and information sharing across departments to optimize the customer experience. 
  • Data-Driven Insights: Utilize data analytics to uncover insights into customer behavior and usage patterns. Leverage these insights to identify opportunities for optimization, propose data-driven recommendations, and demonstrate the tangible return on investment (ROI) of Geotab solutions to clients. 
  • Enterprise Business Growth: Play a pivotal role in expanding Geotab's enterprise business segment. Actively contribute to initiatives focused on delivering significant ROI to strategic prospects and customers. Showcase the value of data-driven insights in enhancing operational efficiency, fleet management, and overall business performance.

What you'll bring to the role:

  • 3 - 5 years of total experience in consultative sales, business operations, or program management. 
  • 1+ years of experience as an individual contributor in a consultative sales function. 
  • Proven track record in expanding accounts and a well-defined sense of diplomacy, negotiation, and conflict resolution.
  • Strong aptitude for understanding technical requirements and translating them into business solutions using Google Suite and CRM tools. 
  • Ability to translate technical solutions to meet customer requirements.
  • Highly organized with the ability to manage multiple tasks, solve complex problems, and thrive in a flat organizational structure.
  • Exceptional verbal and written communication skills with the ability to navigate complex client accounts. 
  • Ability to travel up to 20% domestically and internationally as required.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 
This posting is for an existing vacancy.
 

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. 

The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.

Hiring Range

$71,800 - $90,000 CAD

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Geotab’s Voluntary Self-Identification Survey

Geotab is committed to fair and equitable treatment for all, and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. At Geotab, our unique company culture is built upon the value of “always do the right thing” which is embraced by employees around the world. As a global organization, we continuously seek ways in which we can support both our staff and our communities through programs and partnerships focused on empowering diversity and prioritizing inclusion. 

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary. Opting not to participate will not impact your job application in any way. Information obtained will not be associated with your name or job application in any identifiable manner. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. The information collected in this survey is only available to HR staff and Geotab data scientists to view in aggregated data format and not on an individual basis. Your answer will be maintained confidential and not be seen by selecting officials or anyone else involved in making hiring decisions.

Note to USA Applicants: This is a separate survey from the EEO-1 Voluntary Self Identification Form used in the United States for compliance purposes. We feel that the options found in the mandated survey do not encompass the rich diversity of our applicants, and as such strive to provide additional responses that reflect the landscape more accurately.

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