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Account Manager

Remote - USA

COMPANY OVERVIEW 

About Built

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry.

Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com:

Role Overview

As an Account Manager for Owners, Developers, General Contractors (OGC), you will build relationships and reinforce our value proposition to executives in our client base of  commercial real estate developers, investors, and general contractors. The ideal addition to the team is a customer-oriented professional who can hit the ground running, is capable of working independently, and is excited by the thought of fundamentally transforming the business of construction.

  • Develop and execute an account support and growth strategy within assigned accounts
  • Understand the client’s business through excellent discovery and interactions
  • Reinforce the Built value proposition in a clear and compelling manner to C-suite executives and decision-makers who may have limited software experience
  • Identify additional users, stakeholders, and build business cases (e.g. ROI and workflow illustrations) for further adoption
  • Provide the highest level of support and partnership with this influential and growing client base and act as the Voice of the Customer to improve Built’s products and processes
  • Identify and execute on growth opportunities through additional projects, regions, departments, or by increasing total payment volume (TPV)
  • Host Quarterly or Annual Business reviews with each assigned account
  • Manage renewals and mitigate churn
  • Coordinate with executive management and other internal teams (client services, product, marketing, SE’s) to ensure great client experience and to continuously improve process and product
  • Rapidly learn the market, the decision-makers, our products, and the value propositions, successfully meeting or exceeding agreed upon quotas

Team: The Owner, Developer, General Contractor Sales Team is one of the most impactful and business-critical teams at Built. We are the next big endeavor and seeking to revolutionize a category still largely unsupported by technology. This is the opportunity to join the foundational team charting the path for this product line at Built.

Challenge: There is a multi-trillion dollar addressable market of Owners, Developers, and Builders still running business operations on pen, paper, and Excel. This is an ecosystem of sophisticated dealmakers, and requires executive-level presence. For the right person, the opportunity is limitless.

Skills, Experience & Educations You’ll Need:

  • Bachelor’s degree
  • 5+ years experience managing clients in a SaaS environment using a consultative approach
  • Experience managing complex organizational structures using FinTech or PropTech services
  • Demonstrated knowledge/experience regarding back-office operations
  • Proven record of exceeding revenue and growth targets
  • Superb interpersonal, writing, and presentation skills
  • Excellent organizational and time management skills
  • Unquestionable integrity, work ethic, and sense of ownership
  • Comfortable working in a fast-paced high-growth environment
  • Willingness to travel

Nice to Have:

  • Direct sales experience into new logos in addition to Account Management experience
  • Experience managing and growing accounts in an early growth-stage product line
  • Understanding of and/or experience with finance or construction industries

Built’s salary range for this position is $80,000-$90,000 USD per year plus commission. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks:

  • The rare opportunity to radically disrupt a $1.5T industry
  • Competitive benefits including: uncapped vacation, health, dental & vision insurance
  • 401k with match and expedited vesting 
  • Robust compensation package, including equity in the form of stock options  
  • Flexible working hours, paid family leave, ERGs & Mentorship opportunities 
  • Learning grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. 

We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

Greenhouse Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

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