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Business Consultant, Implementations

Nashville (Hybrid)

Built's Mission: Connect and simplify doing business in real estate.

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com.
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Business Consultant, Implementations

Role Overview

We are redefining the Implementation Manager role into a Business Consultant, Implementations—a strategic, customer-facing role responsible for delivering clean foundations at go-live and accelerating customer expansion across Built’s platform.

This role owns customer outcomes—not just implementation execution. Success is measured by:

  • Speed to go-live
  • Quality of implementation (clean foundation, no rework)
  • Time to second value (customer expansion)

With automation removing the majority of operational work, this role shifts from project coordination to consultative leadership, solution design, and business impact.

What You’ll Do

Own End-to-End Customer Outcomes

  • Lead implementations from kickoff through go-live and expansion readiness
  • Define and align on customer success criteria tied to business outcomes
  • Deliver implementations that create a clean, scalable foundation that supports future expansion without rework
  • Own delivery against timeline, scope, and customer objectives

Drive Expansion and Time to Value

  • Identify expansion opportunities during implementation—not after go-live
  • Enable customers to adopt additional products, workflows, or services within ~10 days of go-live
  • Proactively guide customers toward maximizing platform value
  • Partner with internal teams to accelerate expansion outcomes

Act as a Strategic Business Consultant

  • Develop deep understanding of customer business models (lenders, owners, general contractors)
  • Diagnose workflow inefficiencies and recommend operational improvements
  • Provide clear, opinionated guidance on best practices—not just options
  • Tailor approach based on customer persona and operating model

Lead Solution Design and Implementation Strategy

  • Conduct discovery to understand customer workflows, risks, and goals
  • Design implementation approach using standardized playbooks and persona-based models
  • Ensure configurations are scalable, consistent, and aligned to long-term success
  • Identify risks early and resolve proactively through structured validation

Drive Cross-Functional Execution

  • Act as the single-threaded owner across Sales, Product, Engineering, and Support
  • Align internal teams to deliver successful outcomes
  • Represent the voice of the customer in product and process decisions

Lead Client Engagement and Change Management

  • Serve as the primary point of contact during implementation
  • Guide stakeholders through change management and adoption
  • Drive alignment, accountability, and decision-making across client teams

Leverage Automation and Scalable Systems

  • Operate within an AI-enabled implementation model that automates:
    • Project planning and updates
    • Client communications and follow-ups
    • Workflow design and validation
    • Status reporting
  • Use freed capacity to:
    • Deepen customer business understanding
    • Improve implementation quality
    • Accelerate expansion outcomes

Contribute to Continuous Improvement

  • Contribute to development and refinement of implementation playbooks and persona overlays
  • Identify opportunities to improve processes, tooling, and delivery models
  • Help scale a high-velocity, high-quality implementation organization

What Success Looks Like

Primary Metric

  • Time to second value (customer expansion after go-live)

Secondary Metrics

  • Time to go-live
  • Project health (on-time delivery and customer sentiment)
  • Clean foundation (minimal rework required for expansion)
  • Expansion opportunities identified within 10 days of go-live

Required Experience

  • 3–6+ years in SaaS implementation, management consulting, or customer-facing roles with ownership of customer outcomes (not just execution)
  • Proven ability to lead clients through ambiguous problem spaces and define solutions—not just execute predefined plans
  • Experience advising customers on business processes, workflows, or operational improvements
  • Demonstrated ability to influence stakeholder decisions, including senior and executive audiences
  • Track record of identifying and driving additional value, optimization, or expansion opportunities within customer engagements
  • Experience working cross-functionally to drive outcomes across Product, Engineering, and Go-to-Market teams
  • Ability to manage multiple complex engagements while maintaining high-quality outcomes and strong customer relationships
  • Ability to travel up to 25% 

Preferred Experience

  • Background in management consulting, implementation consulting, or strategic customer success roles
  • Experience in lending, construction, real estate, or financial workflows
  • Experience owning or contributing to revenue expansion, upsell, or adoption metrics
  • Experience operating in high-growth or ambiguous environments
  • Familiarity with AI-enabled tools, automation, or system-driven workflows
  • Experience with data-heavy implementations (financial models, integrations, structured data)

 

Built’s salary range for this position is $90,000 - 117,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

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Travel Requirement: Non-local candidates (not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities.

Perks:

  • The rare opportunity to radically disrupt a $1.5T industry
  • Competitive benefits including: uncapped vacation, health, dental & vision insurance
  • 401k with match and expedited vesting 
  • Robust compensation package, including equity in the form of stock options  
  • Learning Grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

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