Customer Support Specialist

We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving some of the wealth inequality. Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market.

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership -> https://linktr.ee/getgroundtalent

Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users.

In numbers:

• 🧑‍🤝‍🧑 100+ GetGrounders (ex Google, Meta, Deliveroo, Startups)
• 🏘 £1.5Bn+ of assets being added onto our platform annually
• 📈 30,000+ users across 70 countries, with ~10% market share
• 🌎 Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Customer Support Specialist | Makati, The Philippines

Night shift work hours: 8pm to 5am PH time, Monday-Friday (1 day work from home per week)

Immediate start preferable!

The Customer Support Team at GetGround is responsible for delivering world-class service to our customers. As a Customer Support Specialist, you will be our customer’s first port of call and will help ensure that our customers get the help they need over email, chat, and phone. 

What you will do:

• Manage a wide range of different customer queries through phone and email, providing communication that shows empathy, patience, and positivity
• Use your active listening skills to support customers to fully understand their needs and ensure that you are able to resolve any issue swiftly and effectively
• Think creatively about potential ways to deliver customer delight and ensure that every customer you speak with has a great experience with us
• Work with teams across the the business to share feedback about our product and internal processes

You should apply if you:

• Are able to handle difficult situations with empathy and find positive resolutions
• Have previous experience within the customer support space
• Can multi-task and manage your time, whilst maintaining high attention to detail
• Are motivated to learn new concepts, try new processes, and contribute feedback on how we can improve
• Are willing to work on-site in our office in Makati, 4 day per week.

Benefits for GetGround Philippines:

In additional to all Philippine mandatory benefits, we provide:

• 💰 Competitive Salary
• 🏥 HMO Benefits
• 🏥 🦷 Health & Dental Insurance 
• 🏖 12 Mental Health Days annually + Paid Time Off + Public Holidays
• 🎳 Team and company-wide events
• 📈 Learning budget to support your development
• 🧠 Growth and Development Cycles with performance reviews to enable fast growth

Please note - a member of our Talent team might contact you from a UK mobile number on Viber or directly on your mobile!

What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

• 42% of our employees identify as female or non-specified, 58% as male
• 22 nationalities represented across offices in 5 countries
• Our work on Design Accessibility
• Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

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